:-[ Essexboy I’m not sure if you want me to post this in here or in a private message but I need your help again please. I was going thru my laptop trying to remove some old files and old programs I no longer needed or used and I found a virus that attached itself and I believe I removed it…I have 1 item I just can’t figure out how to find the root of it to get rid of it and I ran Avast last night the full scan and there was a bunch that couldn’t be scanned because it was pw protected but I wrote it all down for you. But when I was trying to organize my folders and get rid of a bunch of duplicated downloads I must have somehow deleted my good Avast that you had helped me with…so I had to go back and use that aswcleaner that you had me install and I did all that again and I came back here to install the correct version you posted here for me…only it’s pulling up my Google Chrome now. So I don’t know what I did :-\ and I need your help please. Thanks so much in advance.
Personally I feel that any help should be within the confines of the forums. PMs are a one to one medium (and doesn’t potentially help others with a similar problem) and can be hard to follow. Whereas in the forum everything (information) is all in the topic and easily referenced.
...only it's pulling up my Google Chrome nowWhat exactly do you mean by this ?
I have 1 item I just can't figure out how to find the root of it to get rid of itDo you have a file name and location for that
Avast last night the full scan and there was a bunch that couldn't be scanned because it was pw protectedThese are not a problem as they are harmless until opened, at which time Avast will then look at them
Concur David
I’m sorry I’m meant the new Avast I downloaded again last night isn’t pulling up my Google Chrome like it did for me the last time. And I don’t have any other files on my laptop anymore of Avast not sure if that makes a difference or not but how do I get it to work with my Google Chrome again.
The item I can’t seem to find I found it in the AppData Roaming files called IObit…And I don’t have any folders for it anywhere.
And the last problem was while I was in my one remove program that I really trust because I believe it really removes all the hidden extra files…Revo Uninstaller I saw this item Privacy Safeguard and I wondered what it was so in another window I googled it and learned it was a virus etc. So I had Revo Uninstaller remove it but these files I found in Avast are PW protected from this Privacy Safeguard and I don’t know how to get rid of it now. Here’s the file # for it.
C:\ProgramData\Spybot-Search\Destroy\Recovery\Wilqfraud.Zip|>sbRecovery.reg
C:\ProgramData\Spybot-Search\Destroy\Recovery\Wilqfraud.Zip|>sbRecovery.regThis is part of Spybot not a virus :)
Is it the webrep that is not working in chrome ? If so it may be because it has not been updated to be compliant with the latest chrome version
The item I can't seem to find I found it in the AppData Roaming files called IObitIf that was uninstalled then it will not be present
But I was trying to delete this file and it won’t let me. I’m not understanding why it won’t let me delete it.
That is because Spybot has set protections on it, would you like me to delete it ?
Download OTL to your Desktop
Secondary link
[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif
[*]Select All Users
[*]Under the Custom Scan box paste this in
netsvcs
BASESERVICES
%SYSTEMDRIVE%*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
dir “%systemdrive%*” /S /A:L /C
CREATERESTOREPOINT
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs
I apologize essexboy for running out on you yesterday…I was sorta kidnapped in a sense lol…it was my “BIG” birthday yesterday and apparently I was oblivious to what was going on around me outside until my daughter actually blindfolded me and took me away for the rest of the day so I’m very sorry to have run out like that. I actually woke up this morning thinking I was 51 already :-[
I need to go back to this quote here first where you said that it’s not a virus… Ok that’s cool…I’m going to follow those instructions you posted to get rid of all those that are PW protected and I can’t get rid of.
C:\ProgramData\Spybot-Search\Destroy\Recovery\Wilqfraud.Zip|>sbRecovery.reg
[/quote]
This is part of Spybot not a virus 
“Is it the webrep that is not working in chrome ? If so it may be because it has not been updated to be compliant with the latest chrome version”
My Chrome itself is working fine but when I uninstalled the Avast and then deleted all the duplicated Avasts items I had in my downloads folder and went to install the one you had here for me that’s when I couldn’t get my Chrome in there like it was last time when you helped me.
The item I can’t seem to find I found it in the AppData Roaming files called IObit
[/quote]
If that was uninstalled then it will not be present
[/quote]
But I was trying to delete this file and it won’t let me. I’m not understanding why it won’t let me delete it. When I click on that folder it says Advance system care…and I can’t find that anywhere on my PC…That’s what I was trying to say…
Just a quick question before I run this…It said do not change any buttons unless told to do so…when looking at all the buttons I don’t have the all the same ones…like include 64-bit scans I do not have that…Where it says “Extra Registry” in the pix here that you posted its on NONEand in the mine is one Use Safe Listshould I change this?
No leave as is please
Ok
Essexboy I tried posting both logs and I got an error that the message exceeds the maximum allowed length 10000 characters… Not sure what you what me to do now…
Well I saved everything for you hopefully we can catch each other tomorrow or something.
Use the attachment function to attach the logs, see image, click to expand.
What if I have to split them in half? Will they be understood?
If they exceed the file size limitations you can use a file share site.
- You can use a file sharing site such as Mediafire.com - Upload to http://www.mediafire.com/ and post the sharing link.
Ok…I figured out how to upload them finally lol on that MediaFire so let’s see if I did this right…fingers crossed everybody :-\ …
Hmmmm only the one attachment came thru…ugh I was doing so good too…
Yes they are OK (attached), you can attach up to 4 per post, so long as they don’t exceed the total file size limits.
No we just need essexboy to check them out.
Ok…phew…took me long enough to figure it out…I’m always so afraid to touch buttons in case I screw something up lol :-[