Eu não consigo reativar a assinatura do Avast

Non-English Boards Português
1

Olá,

Eu estou recebendo nesta semana notificações para atualizar os dados de pagamento para reativar minha assinatura, mas quando entro no site da Avast para fazer atualização eu sõ vejo “Você ainda não tem informaçõesde faturamento salvas”.

Eu sou cliente há mais de 15 anos! E nunca me senti perdido com o sistema como desta vez.

Eu tenho falar com suporte mas só manda para página de FAQ. Eu não tenho onde recorrer claramente ajuda para concluir esta situação!

Obrigado.

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2

First, I’m an Avast user and not an Avast Team member.
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Was this purchase through Avast or a Reseller ?

I use the Avast Free product, so this isn’t something I have to do.
However, if his was for a payment against a debit or credit card, has this been recently updated ?
** Check out this link - it should detect your language
Sales change order details wrong email address given, etc.
Start here:

  • Contact Avast Support
  • Select Account and Billing - Account Help - From the drop down Select Reason > if applicable and or click the Get Support button.
  • This should give the option of Phone or Chat.

I will try and draw some Avast Team attention to your problem.

3

Hello @atelesjr ,

We’re sorry for the inconvenience. Please check whether you can resolve this issue in your account in the section My Account > My Subscriptions. If the renewal option is not available or does not work, please contact Avast Support through “Contact us” using the web form (select Account and billing - Billing problems - Get support - Start chat).

If the issue remains unresolved after contacting support, or if you need any further assistance, please let me know.

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