EUDORA users should NOT UPDATE to the latest version of Avast

system · 2015-03-22T23:41:48.000Z

Having updated my Avast to the most recent version, I found that I could not use my EUDORA software (v. 7.1) anymore.

This is therefore a WARNING TO EUDORA USERS. DO NOT UPDATE to the most recent version of Avast.

Doing so will result, each time you check for mail, in a message claiming that your SSL Certificate is invalid. Even if you accept the message for the next session, the message will always appear when checking for you mail. Your EUDORA software will just stop working and you will notice that you cannot connect to you IP provider anymore !!!

The only solution to get back in control of EUDORA is to do a SYSTEM RESTORE to a point prior to your updating Avast.

In my case, I will not update to any newer version of Avast until I am informed that this issue has been resolved.

I hope this info will be a call to action to the Avast team so that they can correct this ASAP.

Too bad the ball was dropped on this one and the new version is not quite ready for prime time.

system · 2015-03-23T09:09:43.000Z

I am using the latest version and Eudora still works for me.

Pondus · 2015-03-23T09:19:38.000Z

@ghistrem2 you may need to do a clean install of latest version

Uninstall our software using avastclear https://www.avast.com/en-eu/uninstall-utility

system · 2015-03-29T06:26:41.000Z

I have just updated to Avast 2015. I am using Eudora 7. I have 3 personalities with a web site that have SSL enabled email. Those 3 are a problem; the others, including GMail work fine.

I have exported the Avast certificate and imported it into Eudora and set it as trusted, but whenever I try to pop email or send email from one of those accounts, I get a Server SSL Certificate Rejected : Reason: Unknown Error. I click Yes on that pop-up to trust this certificate. BUT… it never is accepted.

Help!

system · 2015-04-21T11:53:01.000Z

Further to my original and first post above, I tried again to install the latest version of Avast over the older version and the problem persists.

TQSI’s comment shows that the most recent Avast definitely has a problem with Eudora 7.

Unfortunately, Pondus’ suggestion that “you may need to do a clean install of latest version” & “Uninstall our software using avastclear” is sort of a gamble if special care is not taken before doing so.

A solution that “will” work instead of “may” work would have been appreciated. The suggestion means the uninstall will delete the old working version to replace it with the newer, and maybe still problematic, version. A throw of the dice…

I guess a SYSTEM RESTORE point prior to uninstalling the old Avast is definitely in order.

Also a comment of someone who has tried the suggestion would be welcomed.

Meanwhile, I just might try it, with a restore point created beforehand, if I can summon enough courage to so.

Decisions, decisions… :-\

Eddy · 2015-04-21T16:28:32.000Z

Only thing you have to do is setup the email account(s) in Eudora correctly and make sure it recognizes the avast certificate.

system · 2015-04-21T18:06:47.000Z

Doing so will result, each time you check for mail, in a message claiming that your SSL Certificate is invalid. Even if you accept the message for the next session, the message will always appear when checking for you mail.

Had the same problem on my XP rig using Eudora 8.0.0 Beta 9 with 10.2.2215. I exported Avast certificate and imported it into Eudora, which has been running fine now.

Eddy · 2015-04-21T18:25:15.000Z

Indeed aztony,

it is not a problem with avast but with how someone has setup things in Eudora.

system · 2015-04-22T13:42:27.000Z

Thanks for the feedback Eddy and Aztony!

The problem I see with your solution is that Eudora has been working for years with the same settings and previous Avast versions. However Eudora will stop working with the latest update. That is why I see no need to “setup the email account(s) in Eudora correctly and make sure it recognizes the avast certificate” as you suggest since there was never a need to do this in the past.

The Avast update should not have changed the Eudora settings. It should be compatible with the existing settings.

However, if there is a need to change the settings I have a few questions:

1) What Eudora settings must be changed and where can they be found in Options?

2) Where can you find the Avast certificate and how do you import it into Eudora?

3) Where do you place the Avast certificate into Eudora?

Answers to these questions would help all users, including me, who are not maybe as tech savvy as you are.

Thank You!

Eddy · 2015-04-22T14:12:25.000Z

That is why I see no need to "setup the email account(s) in Eudora correctly and make sure it recognizes the avast certificate" as you suggest since there was never a need to do this in the past.

There was also no need to peddle on a bicycle in the past. Simply because they had no peddles. Things change. ;)

https://support.tigertech.net/eudora-cert

https://www.avast.com/no-no/faq.php?article=AVKB91

system · 2015-04-22T23:39:59.000Z

Hello Eddy!

Being in my 70s, don’t worry, I do realize things change and not necessarily for the best.

This might be one of those times with the latest version of Avast. Another perfect example would be the new bookmarks in Chrome…

There is a reason why a lot of people stick with the original email software, and still the simplest and best, Eudora.

You sure had me PEDALING (not peddling ) for a while following the instructions on the links you provided. As a matter of fact, I tried them 4 times but with only partial success.

The Avast SSL Certificate does show up in the User Trusted Certificates. I tried both the Add To Trusted and Import Certificate methods.

The issue of Outgoing mail seems to be resolved (my test emails were sent) but I still cannot receive my Incoming mail, no matter what I tried.

So the problem partially persists.

Thanks heaven for System Restore…

Any other ideas ???

Eddy · 2015-04-23T11:03:16.000Z

So it is pedaling ? Dang, a old man (you) correcting a old man (me, almost 50). ;D

Outgoing working is at least a start.
Have you checked at your email provider on what to use for the incoming server ?
I can’t see your system/settings and such, but it could be they use a different port than you have setup.

Hmm, wondering what would happen if I sent you a email.
If it bounces, it may tell us more about what is going on.

system · 2015-05-18T12:22:29.000Z

Hi Eddy,

An email was sent to you on April 30th.

Have you checked your mail lately?

Maybe would could finally find a solution to this problem.

Tks

Eddy · 2015-05-18T15:17:49.000Z

Haven’t seen the email.
Could be my fault though, I’ve been busy with my health. (Thrombosis)
Feel free to send a new one.

system · 2015-07-19T15:01:44.000Z

Also experiencing problems with Eudora 7109 after updating Avast to 1032223. Temporary solution is to disable shields while using Eudora but that of coarse defeats the purpose of Avast.

If I uninstall Avast and reinstall previous version, how do I prevent it from updating to the latest version until this issue is solved if ever?

system · 2015-07-23T16:15:12.000Z

This also worked:

https://productforums.google.com/forum/#!topic/gmail/NGVMo2it394

Users of Eudora affected by new SSL certificates
by wmadavis Mar 26

Users of the beloved orphaned email client Eudora 7.1 (and before) who download their POP Gmail are being affected by what seems to be Google rolling out new SSL certificates. The fix appears to be to designate the certificate as trusted, and these instructions have worked for me and for a friend:

Launch Eudora from a closed state (or close it and then open it)
Check Email
Get error message “the server’s SSL Certificate was rejected for the following reasons…” Click YES (multiple times if needed)
---- You need the error message for the later steps to work.
Click on TOOLS → PERSONALITIES
Right-click on DOMINANT personality → PROPERTIES (or right-click on the affected personality)
Click on INCOMING MAIL tab (when downloading is the problem)
Click on LAST SSL INFO button
---- IF you get an error message saying “you have never done any SS negotiation…” then go back to step 1
Click on CERTIFICATE INFORMATION MANAGER
Under SERVER CERTIFICATES, click on the [+] sign inside the little box to open up the item below, and keep opening additional + signs until you get to the bottom.
---- the bottom one should have a skull icon (untrusted)
Click on the bottom item (skull) to highlight it and then click on the ADD TO TRUSTED button.
Click DONE, OK and close everything out.

system · 2015-07-26T02:18:19.000Z

Op System: Windows 7 (64bit)
Anti-Virus: Avast free Antivirus
Email Account: gmail.com
Email Client: Eudora 7 using POP3.

I have also experienced similar challenges this past week. Following is a brief summary of events so far, excluding those actions that led nowhere.

Monday:

Re-registered Avast software. (This has to be done annually.) This caused Avast to download a new version of its software.

Tuesday:

Ran Eudora. All OK.
During this session Avast announced that a system restart was required to complete its software update. This was the first indication I had that an Avast update was being performed.
Shutdown and restarted system.
Ran Eudora. Immediately encountered problem with a particular SSL certificate.
Spent much of the day trying to understand the problem. Found this thread in the Avast forum.

Wednesday:

Performed a Windows System Restore to a restore point prior to the Avast software update. (It was at this point that I learnt that Avast had updated from version 10.0.2208 to 10.3.2223.)
Ran Eudora. First pass of Check Mail downloaded email normally. However subsequent Check Mail attempts failed with SSL certificate problem.

Friday:

Found post here that LowRider had forwarded from the Google forum. (Thanks LR.)
Executed these steps and found the problem certificate. Highlighted it and then clicked on the ADD TO TRUSTED button.
Executed Check Mail in Eudora and email downloaded normally. However subsequent Check Mail attempts failed with what appeared to be an encryption problem with an unnamed certificate.
Re-executed the “fix” from the Google forum and found that the same certificate was highlighted with a skull. Highlighted it and then clicked on the ADD TO TRUSTED button.
Executed Check Mail in Eudora. Access to Gmail failed with User/Password problem.
Installed Windows Live Mail. Access to Gmail failed with the same User/Password problem.
Logged into Gmail on the web and reset my password.
Ran Eudora. Reset my password. Executed Check Mail. Email downloaded. It seems to me that Google (b)locked client access to my email account.

Everything appears to have running ok since then. However I am still using version 10.0.2208 of Avast. It will be interesting to see what occurs when I re-register Avast again.

system · 2015-07-26T15:54:42.000Z

LowRider post:15:

Also experiencing problems with Eudora 7109 after updating Avast to 1032223. Temporary solution is to disable shields while using Eudora but that of coarse defeats the purpose of Avast.

If I uninstall Avast and reinstall previous version, how do I prevent it from updating to the latest version until this issue is solved if ever?

Hi LowRider !

Looks like a solution is not forthcoming from Avast.
As you said, disabling shields is not an option.

Too bad Avast does not recognize Eudora for what it is: an e-mail client with a fast and powerful searching capability. It also has a mbox data structure which stores attachments as individual files in one folder and does the same with embedded items in another folder. No other e-mail client does that.

Just do a System Restore and things will be back to normal.

After that, do what I do: I just disregard any notice from Avast for any update and keep on working with the version that does not give me any problems.

system · 2015-07-26T16:11:49.000Z

Doing the problemforums.google fix and dumping avast! for Panda Free Antivirus 2015 http://www.pandasecurity.com/usa/homeusers/solutions/free-antivirus/ has effectively solved this, for now at least.

Noticed resource reduction with Panda on both XP SP3 and Win7 Pro machines and it’s highly rated antivirus freeware.

system · 2015-09-08T16:43:09.000Z

[quote author=ghistrem2 link=topic=168333.msg1196800#msg1196800 date=1427067708]
This is therefore a WARNING TO EUDORA USERS. DO NOT UPDATE to the most recent version of Avast.

I’ve been able to get around this problem by doign the manual certificate installation as described elsewhere, but today I started having trouble with it again and could not fix it. What’s interesting is that it only seemed to be gmail addresses that were problematic, and when I added an email address to send to that was a non-gmail address, all the gmail addresses went through.

I am beginning to hate Avast and I am sorry I have a paid version. When it’s time to renew I’m going to change to some other antivirus.

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