I have windows 10 home latest
For a while Avast free is not working on my laptop.
I can start the installer, I can select minimal/recommended/custom, it starts the installation, then vanquish and only aswEngSrv.exe comes up as a process.
I already run an offline antiviurs scan on this system (attached the disk to another system where avast antivirus free runs) - did not find any issue
I already run the cleanup software of yours - did not help
Avast free latest - downloaded today
OS Win10 64bit (is anyone still using 32?) latest build
no other security related software
only avast was on the laptop, but since it fails I tried AVtotal for a month (hoped avast will sove this until)
No error message, Installer just vanquished without error or any status - that’s why I thought it must be a virus and checked the system offline
The original issue was: Avast icon vanquished from the tray (it was working for years!)
Then some day I wanted to run a scan, but could not start up the GUI at all.
Then uninstalled once and since I cannot reinstall
I already made a support file, but it is not secure (not protected by a password) and it says I should get a ticket number first
It is not matching.
The support tool requires a ticket id.
I submitted already the package with the builtin support tool - infortunatelly I did not noted that ID, because I thought the common relation will be the ticket id.
I already got an email from AVG support about the upload, but the ID is not mentioned there also.
(I would suggest to correct these either by adding the ID to that email or highlight that ID at the end of your application and recommend to note it down)
Important:Avast Support does not automatically check for newly submitted support files. Before you send a support file via the Avast Support Tool, please notify Avast Support via the support portal.
r@vast is trying to help circumvent the need for that by giving him the File ID that is given when you ran the avastsupport.exe to generate the support file.
of course it is installed, but only something got installed, but not the whole application.
This is what I wrote initially.
Installer vanquishes, I have no processes, no tray icon, cannot start the application…
Also the same when uninstall + reinstall it,
Also the same when using avast cleaner + reinstall