Examining File linkage - stuck

Avast Cleanup
1

Scanning an external hard drive the scan appears to be stuck at 94% reading ‘Examining File Linkage’.
Should I be patient or cancel the scan?

2

Still stuck?

3

Hi,

it is hard to say what might happened there without knowing any details.

If you would send us logs we will look at them to see whether there is a problem and fix it if possible.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe.
Just please add your email address there so we can join the logs with your report here.

Thank you.

4

Hey there!

I am having the exact same issue.
I tried to have it running over night, but to no avail.

I already sent in the logs via the log collector tool, not sure if you would want the log here on the forum also?

Thanks,
Will

5

Hello,

thank you for sending the log files, we will take a look at it.

I would like to make sure that I understand when it happened, so you have external hard drive plugged in and then you start Free up space → System junk scan or Maintenance and it got stucked in the scanning phase on ‘Examining File Linkage’?
Is that correct? I am asking because we would like to simulate it in our environment to be able to analyze it right on the machine if possible.

Thank you.

6

Hey Stellarman,

Yes you are right, it just get stuck at 84% in ‘Examining File Linkage’, it is not a external HDD it is my main Local Disk C:, where I have windows etc installed.
Thanks for the quick follow up :slight_smile:

If you need any more info, please let me know.

Best,
Will

7

Hello,

thank you for the cooperation, we’ve already found the reason of this issue.
It will be fixed in the next update of Avast Cleanup Premium.

Pavel