Exclude some program

system · 2006-09-06T13:11:57.000Z

Guys,

I have one program that Avast tells its a Trojan, but i need to work w/ it.
There’s a way to exclude that program on avast protection?

DavidR · 2006-09-06T13:19:03.000Z

I would rather look for another program that can do the same task than use one detected as a trojan, but before we go down that road.

What is the program name ?
What was the infected file name, where was it found example (C:\windows\system32\infected-file-name.xxx) ?
What avast! version and VPS file (virus database) number, e.g. 0630-2 (see about avast!) ?
Have you confirmed that the detection is correct ?

You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner
Or Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive. You can’t do this with the file in the chest, you will need to move it out.

It is possible to exclude(standard shield, advanced and program settings, exclusions) the executable file name but first I think you should seek confirmation above.

system · 2006-09-06T13:21:59.000Z

Thx a lot… ill try this.
So… the program its really not a trojan.
Is a program that we use here (@motorola) to changing ESN of mobile boards.

igor0 · 2006-09-06T13:23:12.000Z

What’s the reported malware name?

DavidR · 2006-09-06T14:37:48.000Z

gigli post:3:

Thx a lot… ill try this.
So… the program its really not a trojan.
Is a program that we use here (@motorola) to changing ESN of mobile boards.

No problem, welcome to the forums.

We can’t say for certain that is the reason for suggesting the multi-scanner checks. Also the malware name (as asked for by Igor) may also help those at Alwil in correcting this if it isn’t a correct detection.

Let us know the results of the VirusTotal/Jotti scans.

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