Exclusions not working Avast 5

Avast Free Antivirus / Premium Security
1

I just installed a program which I trust. Avast reported it as a virus, so I added the files to the exclusions list.
But everytime I boot, Avast keeps telling me it found two virusses (one .dll and one .exe).
The files are located in C:\Windows\SysWOW64\ms-pnnernm.dll and C:\Program Files (x86)\Eljsoamrnhomvr\smtrawiu.exe, so I even tried to add C:\Windows\SysWOW64* and C:\Program Files (x86)\Eljsoamrnhomvr* as exclusions, restored the files and rebooted. But still it gave me the same warning and blocked access to the files when windows started.

Am I overlooking something or is Avast just acting up? If those files or folders are added to the exclusions list, it should prevent it from showing up during real-time shields right?

I’m using Windows 7 Ultimate 64 and Avast 5

2

Please set those exclusions in the setting of the File System Shield.

However, are you sure the program is safe?

3

Yes that worked. Thank you very much.

Yes the application is safe. (If you have installed it yourself ofcourse), it’s a keylogger I use to keep an eye on the kids when they use the pc.

4

Same problem here.
Not working even if i try to set exclusion from File System Shield.
Any solution?

5

The exclusions do work, you are probably entering a wrong mask.
What exactly are you trying to exclude, and what did you put into the File System Shield settings?

6

A .dll file.
This one: http://www.virustotal.com/file-scan/report.html?id=9d68ac98257f221338c3aacde0087bc9520deecd5dd8ad5148472404a4ce4c66-1306412980

7

No, what I mean is:

  • where is the file located on your disk - what is its path?
  • what exactly did you enter into the File System Shield’s list of exclusions?
  • what detection do you get after that? (again, the path shown, not the malware name)
8
  • Path: C:\Documents and Settings\User\Desktop\Game3
  • I’ve put the same path in the exsclusions list.
  • No alert, but i cannot copy or move the file when Avast is turn on.
9

Try to stop the File System Shield and start it again.

10

If i stop Avast is ok, but what’s the point to have an antivirus when you must keep it off?
Thanks for your time, i will get back to Avira or i’ll try another antivirus.

11

I said “start it again” (a second later) - not to keep it off.