What’s a reasonable amount of time to hear back from avast support? I’ve had a non-technical (billing) question ticket opened for two days without even an acknowledgement.
Post your ticket ID number here and we will notify avast
Hi robtgordon,
I am really sorry about the delay.
I am on my mobile at the moment and don’t have access to see your order. I will check the status of your auto renewal tomorrow morning (Central European Time) and will reply to your ticket.
My apologies once more for not replying earlier 
Moroni
Moroni: Thank you so much; it’s appreciated.
Billing issue resolved. Thanks avast support team!!