@olddog: Who is “they”? me? because I wrote that out EXACTLY as it appeared on my screen. I was very cautious to include every bit of information I received from the program because I understand how excluding anything can make it much harder to diagnose.

So if you were thinking that I didn’t post the problem properly I assure you, you received all the information I did and that is exactly why I was confused. This program didn’t seem to give enough information to answer the question.