explorer va in crash

system · August 25, 2015, 3:52pm

da alcuni giorni, internet explorer 11 su seven prof. x64 va in crash.

vi do alcuni elementi di cosa accade:

Firma problema:
  Nome evento problema:   BEX
  Nome applicazione:   IEXPLORE.EXE
  Versione applicazione:   11.0.9600.17937
  Timestamp applicazione:   55a7f8da
  Nome modulo con errori:   StackHash_75c5
  Versione modulo con errori:   0.0.0.0
  Timestamp modulo con errori:   00000000
  Offset eccezione:   07fb1448
  Codice eccezione:   c0000005
  Dati eccezione:   00000008
  Versione SO:   6.1.7601.2.1.0.256.48
  ID impostazioni locali:   1040
  Informazioni aggiuntive 1:   75c5
  Ulteriori informazioni 2:   75c5f58418eb0420711a609fc6a9c274
  Ulteriori informazioni 3:   3aec
  Ulteriori informazioni 4:   3aec3a599b451472a744b9c28a06b6b0

http://i60.tinypic.com/5xq2b6.png

per completare l’informazione vi posto anche gli errori rilevati nel visualizzatore eventi:


[b]1. Application error[/b]
Nome dell'applicazione che ha generato l'errore: IEXPLORE.EXE, versione: 11.0.9600.17937, timestamp: 0x55a7f8da
Nome del modulo che ha generato l'errore: unknown, versione: 0.0.0.0, timestamp: 0x00000000
Codice eccezione: 0xc0000005
Offset errore 0x0c208830
ID processo che ha generato l'errore: 0x1488
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d0ddc1c6a787ef
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Percorso del modulo che ha generato l'errore: unknown
ID segnalazione: 6e8b0d47-49b5-11e5-87a9-bcaec55506e1


[b]2. Windows error reporting[/b]
Version=1
EventType=BEX
EventTime=130848215307495047
ReportType=2
Consent=1
ReportIdentifier=6e8b0d48-49b5-11e5-87a9-bcaec55506e1
IntegratorReportIdentifier=6e8b0d47-49b5-11e5-87a9-bcaec55506e1
WOW64=1
Response.type=4
Sig[0].Name=Nome applicazione
Sig[0].Value=IEXPLORE.EXE
Sig[1].Name=Versione applicazione
Sig[1].Value=11.0.9600.17937
Sig[2].Name=Timestamp applicazione
Sig[2].Value=55a7f8da
Sig[3].Name=Nome modulo con errori
Sig[3].Value=StackHash_75c5
Sig[4].Name=Versione modulo con errori
Sig[4].Value=0.0.0.0
Sig[5].Name=Timestamp modulo con errori
Sig[5].Value=00000000
Sig[6].Name=Offset eccezione
Sig[6].Value=0c208830
Sig[7].Name=Codice eccezione
Sig[7].Value=c0000005
Sig[8].Name=Dati eccezione
Sig[8].Value=00000008
DynamicSig[1].Name=Versione SO
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=ID impostazioni locali
DynamicSig[2].Value=1040
DynamicSig[22].Name=Informazioni aggiuntive 1
DynamicSig[22].Value=75c5
DynamicSig[23].Name=Ulteriori informazioni 2
DynamicSig[23].Value=75c5f58418eb0420711a609fc6a9c274
DynamicSig[24].Name=Ulteriori informazioni 3
DynamicSig[24].Value=3aec
DynamicSig[25].Name=Ulteriori informazioni 4
DynamicSig[25].Value=3aec3a599b451472a744b9c28a06b6b0
UI[2]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
UI[3]=Internet Explorer ha smesso di funzionare
UI[4]=Windows: è possibile ricercare online una soluzione al problema.
UI[5]=Cerca una soluzione online e chiudi il programma
UI[6]=Cerca una soluzione online in seguito e chiudi il programma
UI[7]=Chiudi il programma
LoadedModule[0]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Program Files\AVAST Software\Avast\snxhk.dll
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[7]=C:\Windows\syswow64\advapi32.DLL
LoadedModule[8]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[10]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[11]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[12]=C:\Windows\syswow64\iertutil.dll
LoadedModule[13]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[14]=C:\Windows\system32\version.DLL
LoadedModule[15]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[16]=C:\Windows\syswow64\user32.DLL
LoadedModule[17]=C:\Windows\syswow64\GDI32.dll
LoadedModule[18]=C:\Windows\syswow64\LPK.dll
LoadedModule[19]=C:\Windows\syswow64\USP10.dll
LoadedModule[20]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[21]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[22]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[23]=C:\Windows\syswow64\shlwapi.DLL
LoadedModule[24]=C:\Windows\system32\IMM32.DLL
LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[26]=C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[27]=C:\Windows\syswow64\shell32.DLL
LoadedModule[28]=C:\Windows\system32\IEFRAME.dll
LoadedModule[29]=C:\Windows\syswow64\ole32.dll
LoadedModule[30]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
LoadedModule[32]=C:\Program Files (x86)\Internet Explorer\IEShims.dll
LoadedModule[33]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[34]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\uxtheme.dll
LoadedModule[36]=C:\Windows\syswow64\WININET.dll
LoadedModule[37]=C:\Windows\syswow64\USERENV.dll
LoadedModule[38]=C:\Windows\syswow64\profapi.dll
LoadedModule[39]=C:\Windows\system32\Secur32.dll
LoadedModule[40]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[41]=C:\Windows\syswow64\urlmon.dll
LoadedModule[42]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[43]=C:\Windows\syswow64\NSI.dll
LoadedModule[44]=C:\Windows\system32\mswsock.dll
LoadedModule[45]=C:\Windows\System32\wship6.dll
LoadedModule[46]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[47]=C:\Windows\system32\WINNSI.DLL
LoadedModule[48]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[49]=C:\Windows\system32\rsaenh.dll
LoadedModule[50]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[51]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[52]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll
LoadedModule[53]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[54]=C:\Windows\system32\dwmapi.dll
LoadedModule[55]=C:\Windows\system32\IEUI.dll
LoadedModule[56]=C:\Windows\system32\MSHTML.dll
LoadedModule[57]=C:\Windows\system32\bcrypt.dll
LoadedModule[58]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[59]=C:\Windows\system32\apphelp.dll
LoadedModule[60]=C:\Program Files (x86)\Java\jre7\bin\ssv.dll
LoadedModule[61]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
LoadedModule[62]=C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
LoadedModule[63]=C:\Program Files\AVAST Software\Avast\dbghelp.dll
LoadedModule[64]=C:\Windows\WinSxS\x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c\MSVCP110.dll
LoadedModule[65]=C:\Windows\WinSxS\x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c\MSVCR110.dll
LoadedModule[66]=C:\Windows\system32\OLEACC.dll
LoadedModule[67]=C:\Program Files\AVAST Software\Avast\aswWrcIEBroker32.dll
LoadedModule[68]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_72d45ee78666ea32\gdiplus.dll
LoadedModule[69]=C:\Windows\system32\WINHTTP.dll
LoadedModule[70]=C:\Windows\system32\webio.dll
LoadedModule[71]=C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
LoadedModule[72]=C:\Program Files (x86)\Java\jre7\bin\msvcr100.dll
LoadedModule[73]=C:\Windows\system32\SXS.DLL
LoadedModule[74]=C:\Windows\SysWOW64\jscript9.dll
LoadedModule[75]=C:\Program Files\AVAST Software\Avast\aswJsFlt.dll
LoadedModule[76]=C:\Windows\SysWOW64\ieapfltr.dll
LoadedModule[77]=C:\Windows\system32\msimtf.dll
LoadedModule[78]=C:\Windows\system32\MLANG.dll
LoadedModule[79]=C:\Windows\system32\PROPSYS.dll
LoadedModule[80]=C:\PROGRA~1\AVASTS~1\Avast\aswCmnBS.dll
LoadedModule[81]=C:\PROGRA~1\AVASTS~1\Avast\aswCmnIS.dll
LoadedModule[82]=C:\PROGRA~1\AVASTS~1\Avast\aswCmnOS.dll
LoadedModule[83]=C:\PROGRA~1\AVASTS~1\Avast\Aavm4h.dll
LoadedModule[84]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[85]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[86]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[87]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[88]=C:\Windows\system32\NETAPI32.dll
LoadedModule[89]=C:\Windows\system32\netutils.dll
LoadedModule[90]=C:\Windows\system32\srvcli.dll
LoadedModule[91]=C:\Windows\system32\wkscli.dll
LoadedModule[92]=C:\PROGRA~1\AVASTS~1\Avast\commchannel.dll
LoadedModule[93]=C:\PROGRA~1\AVASTS~1\Avast\log.dll
LoadedModule[94]=C:\Windows\system32\DNSAPI.dll
LoadedModule[95]=C:\PROGRA~1\AVASTS~1\Avast\JsonRpcServer.dll
LoadedModule[96]=C:\PROGRA~1\AVASTS~1\Avast\avastIP.dll
LoadedModule[97]=C:\Windows\system32\RASAPI32.dll
LoadedModule[98]=C:\Windows\system32\rasman.dll
LoadedModule[99]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[100]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[101]=C:\PROGRA~1\AVASTS~1\Avast\AavmRpch.dll
LoadedModule[102]=C:\PROGRA~1\AVASTS~1\Avast\ashBase.dll
LoadedModule[103]=C:\Windows\system32\WSOCK32.dll
LoadedModule[104]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[105]=C:\PROGRA~1\AVASTS~1\Avast\aswEngLdr.dll
LoadedModule[106]=C:\PROGRA~1\AVASTS~1\Avast\ashTask.dll
LoadedModule[107]=C:\PROGRA~1\AVASTS~1\Avast\aswAux.dll
LoadedModule[108]=C:\Windows\system32\d2d1.dll
LoadedModule[109]=C:\Windows\system32\DWrite.dll
LoadedModule[110]=C:\Windows\system32\dxgi.dll
LoadedModule[111]=C:\Windows\system32\d3d11.dll
LoadedModule[112]=C:\Windows\system32\D3D10Warp.dll
LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
LoadedModule[114]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[115]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[116]=C:\Windows\system32\rasadhlp.dll
LoadedModule[117]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[118]=C:\Windows\SysWOW64\uiautomationcore.dll
LoadedModule[119]=C:\Windows\system32\windowscodecs.dll
LoadedModule[120]=C:\Windows\system32\windowscodecsext.dll
LoadedModule[121]=C:\Windows\System32\msxml6.dll
LoadedModule[122]=C:\Windows\system32\WINMM.dll
LoadedModule[123]=C:\Windows\system32\T2EMBED.DLL
LoadedModule[124]=C:\Windows\system32\XmlLite.dll
LoadedModule[125]=C:\Windows\System32\UIAnimation.dll
LoadedModule[126]=C:\Windows\system32\ImgUtil.dll
LoadedModule[127]=C:\Windows\system32\credssp.dll
LoadedModule[128]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[129]=C:\Windows\system32\ncrypt.dll
LoadedModule[130]=C:\Windows\system32\GPAPI.dll
LoadedModule[131]=C:\Windows\system32\cryptnet.dll
LoadedModule[132]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[133]=C:\Windows\system32\SensApi.dll
LoadedModule[134]=C:\Windows\system32\ntmarta.dll
LoadedModule[135]=C:\Windows\SysWOW64\Macromed\Flash\Flash32_18_0_0_232.ocx
LoadedModule[136]=C:\Windows\system32\DSOUND.dll
LoadedModule[137]=C:\Windows\system32\POWRPROF.dll
LoadedModule[138]=C:\Windows\system32\MSIMG32.dll
LoadedModule[139]=C:\Windows\system32\DINPUT8.dll
LoadedModule[140]=C:\Windows\system32\mscms.dll
LoadedModule[141]=C:\Windows\System32\MMDevApi.dll
LoadedModule[142]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[143]=C:\Windows\system32\MFPlat.DLL
LoadedModule[144]=C:\Windows\system32\AVRT.dll
LoadedModule[145]=C:\Windows\system32\MSHTMLMedia.dll
LoadedModule[146]=C:\Windows\system32\MF.dll
LoadedModule[147]=C:\Windows\system32\ATL.DLL
LoadedModule[148]=C:\Windows\system32\ksuser.dll
FriendlyEventName=Ha smesso di funzionare
ConsentKey=BEX
AppName=Internet Explorer
AppPath=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

nel tentativo di risolvere ho fatto in ordine queste cose senza avere benefici:
#. utilizzato un fix di Microsoft per internet Explorer, ma senza successo;
#. disistallato ie11 e tutti i suoi aggiornamenti e reinstallato nuovamente il tutto.

non so se dipende da AVAST ma potrebbe essere una strada. mi date una mano?? grazie.

giogio · August 25, 2015, 6:16pm

Ciao,
hai provato a disinstallare avast?Che versione hai?
Se non dipende da avast prova :

ripristinare IE11 https://support.microsoft.com/it-it/kb/318378
usare il ripristino di configurazione di sistema

system · August 26, 2015, 10:32am

ciao giogio, innanzi tutto grazie per l’intervento.

la mia versione è free 2015 103.2225 con versione definizioni virus 150825-1.
non vorrei disinstallare AVAST perché prima di arrivare a questo vorrei una conferma.

per il ripristino di IE11, ho seguito proprio quel tips, la al termine dell’operazione le cose stavano come all’inizio della storia !
scusa cosa intendi per “usare il ripristino di configurazione di sistema”??

attendo tue…

giogio · August 26, 2015, 11:03am

Se non vuoi disinstallare avast disattiva la protezione web e vedi se explorer continua a crashare.

Ripristino configurazione di sistema http://windows.microsoft.com/it-it/windows/system-restore-faq#1TC=windows-7

system · August 26, 2015, 12:32pm

per la verità ho fatto anche quello, ma le cose sono invariate. e sono giunto alla conclusione che avast è innocente.
il ripristino…giusto, si ho capito…

explorer va in crash

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