Failed Refund. WTF with Twitter Support!

system · 2017-05-01T17:21:23.000Z

WTF with the Twitter support. God damn, its like talking with a stone!

Eddy · 2017-05-01T17:23:31.000Z

https://www.avast.com/faq.php?article=AVKB24

Refund requests are only handled through the ticket system.

system · 2017-05-01T17:39:31.000Z

Please read the Twitter conversation in the link.
I know perfectly that refunds are managed via ticket, but the ticket system do not recognize my Order Number, thus I’m unable to generate any tickets.

Got it?

Pondus · 2017-05-01T17:41:07.000Z

Ticket system does not recognize my Order Number

Post order number here and we will notify somone Check back for reply tomorrow

system · 2017-05-01T17:44:14.000Z

Order Number: 6*****

Eddy · 2017-05-01T17:47:52.000Z

That seems more like a old ticket ID then a oder number to me.

system · 2017-05-01T18:07:43.000Z

Eddy post:6:

That seems more like a old ticket ID then a oder number to me.

Oh please I’m not crazy

Información sobre el Pedido
Número de Pedido:
6*****
Fecha de Adquisición:
2017-04-22

RejZoR · 2017-05-01T19:43:59.000Z

I’ve forwarded this to avast! team. Please, do not post order numbers and other personal informations publicly as people can abuse that to obtain your other personal informations or abuse your license!

kalivoda · 2017-05-02T10:56:11.000Z

Hi,

We created a support ticket for you and will reply as soon as possible. I also forwarded your feedback to the responsible people and the contact form will be fixed.

We’re sorry for the inconvenience.

EDIT: The contact form should now be fixed so it works with shorter order IDs as well.

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