failed to install avast

Avast Free Antivirus / Premium Security
1

today i tried to install free avast antivirus from avast.com
somehow it wont install in my computer :‘( :’( :‘( :’(

i’m sure that i passed the minimum system requirement :
OS : win xp sp3
processor : AMD Athlon II X3 450
RAM : 4gb
free space on hdd : 120gb
screen resolution above 800x600 and internet connection is good

screenshot in attachment
and log file in http://www.4shared.com/office/V83WPiaYba/log.html
(the log file size is about 1.4mb which is over the maximum size allowed for attachment here)

anyone care to help??

*i was using the old version of Avast, but after failed to update it to the latest version, i uninstalled it and tried to install the latest version >> and end up failing to install it :cry:

2
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

i was using avast > read the bottom part of my post

no other antivirus, but avast did mention baidu is on my pc

i’ve checked on add/remove program at control panel but no baidu thingy
and i’ve never installed baidu with or without intention; i always check if i’m installing or downloading things, so i’m sure it’s not installed through downloads or installation i knew

(i’ve cleaned the registry, using adwcleaner, JRT, malwarebytes)

but still cant install avast :-\

4

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
5

no information on how uninstall baidu that i have never installed on that page

and i never see any baidu component (files and services) in my PC

still, when installing avast it insist that i have baidu antivirus and it suggest me to remove it

baidu webpage just shows how to remove it from control panel
i’ve tried from the control panel but as i can see there is no baidu program installed, so how am i gonna remove it if it’s not there?

i’ve used malwarebytes and adwcleaner to remove if there’s a PUP like that (the one i never installed or even download), but still cant install avast after cleaned my PC :cry:

6

Attach your basic diagnostic logs. (FRST)
Instructions: https://forum.avast.com/index.php?topic=53253.0

7

done

anyway, i’ve seen something in the installed programs in the additions.txt
the thing is called BufferChm (Version: 70.0.170.000 - Hewlett-Packard) Hidden

and it might be the cause for my add/remove program looks like the screenshot i’ve attached too
not really a problem for me but kinda annoying ::slight_smile:

if you’re not bothered by it can you fix that too? ;D
or should i post that to another section?

8

OK, now you’ve to wait a bit…

9

I have a similar problem similar too. Avast free will not install. The message is that I uninstall AVG anti virus , which was given the boot 4 years ago. I have disabled defender and nothing else is running. I can find no trace of AVG anywhere!!HELP!!

10

Start a new topic and post your logs there: https://forum.avast.com/index.php?action=post;board=2.0

11

any news?

12

Could you run FRST from the Administrator account please

13

with run as admin

14

You have elements of Smadav, Avira and Baidu on the system

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKLM\...\Run: [SM”RT-Protection] => E:\Program Files\Smadav\SM?RTP.exe [1552384 2013-03-07] (Smadsoft) HKLM\...\Run: [Avira SystrayStartTrigger] => E:\Program Files\Avira\Launcher\Avira.SystrayStartTrigger.exe [66320 2015-11-03] (Avira Operations GmbH & Co. KG) ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "about:newtab" <======= ATTENTION S2 Avira.ServiceHost; E:\Program Files\Avira\Launcher\Avira.ServiceHost.exe [250136 2015-11-03] (Avira Operations GmbH & Co. KG) U3 a3z0rfe1; E:\WINDOWS\system32\Drivers\a3z0rfe1.sys [0 ] (NVIDIA Corporation) <==== ATTENTION (zero byte File/Folder) U3 a8k3o8n4; E:\WINDOWS\system32\Drivers\a8k3o8n4.sys [0 ] (NVIDIA Corporation) <==== ATTENTION (zero byte File/Folder) S3 npkcrypt; \??\E:\Games\edit_idRO\npkcrypt.sys [X] S3 npkycryp; \??\E:\Games\edit_idRO\npkycryp.sys [X] 2015-11-17 17:22 - 2015-11-17 17:22 - 00000000 ____D E:\Program Files\Avira 2015-11-17 17:22 - 2015-11-17 17:22 - 00000000 ____D E:\Documents and Settings\All Users\Start Menu\Programs\Avira 2015-11-17 17:22 - 2015-11-17 17:22 - 00000000 ____D E:\Documents and Settings\All Users\Application Data\Avira 2015-11-15 15:11 - 2015-11-15 15:19 - 00000000 ____D E:\Program Files\AVAST 2015-11-15 13:43 - 2015-11-15 13:43 - 00000000 ____D E:\Documents and Settings\All Users\Application Data\AVAST Software AV: avast! Antivirus (Enabled - Up to date) {7591DB91-41F0-48A3-B128-1A293FD8233D} AV: Baidu Antivirus (Enabled - Up to date) {4B1BC635-7555-4a6b-8503-768A266DCA61} HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\nm => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\nm.sys => ""="Driver" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\{1a3e09be-1e45-494b-9174-d7385b45bbf5} => ""="" E:\Program Files\Avira E:\Program Files\Smadav Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp:

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast

15

done, i’ll try installing again ;D

*edit : i uninstalled avast with avastclear on your link and did it in safe mode (recommended by avastclear)

16

avast have installed successfully, thank you so much and sorry for the trouble :smiley: :smiley:

it’s nice to see avast on my pc again ;D ;D ;D ;D ;D

anyway, i installed smadav solely for usb protections because there was a virus hiding the contents of a flashdisk previously and avast only quarantined the virus shortcut, leaving the flashdisk empty while there are actually hidden files (cannot be seen even with the folder options), so i was using smadav that can fix those hidden things (looks like from registry) and also remove the virus shortcut

is it okay if i install smadav alongside avast? or is the new version of avast can do such thing so i dont need to?

17

Use MCShield: http://www.mcshield.net/

18

i’ll try mcshield, thanks ;D

19

You’re welcome.