Excuse me, I am new to avast! When I installed on my PC, it failed to update. When I tried to update, it stayed on step 1 “Initializing, please wait…” for more than a hour without any response. I wondered if the server is down, or there is something wrong with my PC???
I have tried re-installing, but it still does not work.
I am using Windows 7 (64-bit), avastUI.exe is allowed to access the internet (Windows Firewall).
I have also tried using two different ways to connect the Internet (through home-use internet, as well as iPhone’s Personal Hotspot), but none of them work…
By the way, what does “Initializing” stands for in avast!?
Thanks a lot for your suggestion, however, it does not work. I tried the offline update and that package works. But I do not think the automatic update can perform its task, I wonder if it is a bug…
Well, I tried all of them (before re-installation) but the update still does not work.
I have no additional security softwares install (except Windows Defender which comes with Windows). Windows Firewall is enabled, but its configuration is set to default, and I think that would not affect the operation of avast
I have no proxy configured in my IE, so I don’t think setting proxy to auto or none can make a difference.
I have tried avast! in another computer (well, that one is not using the same network) and it works great for me, I really hope that I can use avast! on my other computer.
lee_stevetk, i have seen the same thing… however, in my case, i always found that the program was up-to-date despite what is shown in the GUI when trying to update the program manually…
if you happen to run the updater, manually, and there is an update available, the update will be downloaded… in my case, with the settings i had, usually the updates were downloaded automatically, but occasionally i would happen to run the updater manually and there would be an update to download and it would be downloaded-even thought the GUI, showing the progress of the updating-process, would make it appear that the update-process was hanging…
so, check the history of the malware-database-updates and compare that to the malware-databases that you have… if it is the same for you as it was for me, you will see that the program actually is up-to-date, despite the way the GUI makes it appear, as though the update-process is hanging, when trying to update the program manually…
here is a link to the webpage with the history of the malware-database updates:
On my computer, avast!'s database stays with a version of March (well, before I install the offline package), but the cloud streaming update is up to date.
However, after installing the offline package, although the database was updated (as shown in the “Maintenance” page), there is an exclamation mark in the “Summary” page, besides my current database ID
In fact, can cloud streaming updates replace the database update? If not, what is it actually?
Excuse me, is it possible for me to have the update server’s IP address, so that I can try to ping it. It seems that no one faces the same problem, I wonder if it is my ISP’s fault.
I have installed and update avast! successfully on another laptop sharing the same internet connect.
I suspect there is a bug during installation: when the user chooses to install in another language other than the system language, something weird would happen.
I recently did a clean install of XP pro on my old IBM Thinkpad T60 laptop. There was no software on this system other than the operating system and the drivers needed for this laptop.
I installed a copy of Avast Free Antivirus 7 on my machine. I rebooted the machine. The install seemed to work fine. It showed as protecting my system. I ran a full scan to test it. It appeared to work.
Then I ran the program update - it hung.
Then I ran the virus definitions update - it hung.
Both times it hung at the point where the program claimed it was initializing. There was no internet traffic occurring - it did not seem to be contacting the avast servers at all.
I Googled this problem and found numerous other examples of this problem with Avast 7 on other forums which did not seem to be resolved. I tried many of the “solutions” discussed here such as changing the connection to direct from proxy (why they would set the default to proxy is beyond me).
I have uninstalled the program. During the uninstall it tried to open a webpage, probably to ask me to report why I was uninstalling - this page load failed and hung as well.
It is not an internet connectivity issue. Both explorer and chrome (installed with avast) have no problems connecting to sites. I installed CC cleaner to remove the Avast registry files and I deleted the left over Avast program folder which it left behind after the uninstall.
This is not my first use of this program (I have it running on my new Sony laptop with windows 7).
It appears to me to be a bug in the program. Do the developers read this forum or are we on our own here?
On another note, I hear that the Sandbox feature is no longer really a sandbox. That’s to bad. I thought it was cool when I tried it on the previous Avast edition.