For the past few months I have been trying to renew my Avast products manually via Avast app portal as well as website portal but with no use; since Avast itself has not been able to automatically renew my products via the automatic payments via PayPal and I don’t know why. Every time I try and when everything is entered into the screen and it starts processing, it shows “Sorry, we were unable to bill you - please try again in a few moments, or use another payment method” (Attached). It even once debited my credit card then it was refunded!
I just need to know what happened with the declined automatic payments via PayPal and why I can’t even renew manually.
P.S.: I double checked all of my cards (debit and credit) and they all have the correct billing addresses, credit limit usage, credit balance, … etc and other services I am subscribed to renew just fine!
No response and there’s some kind of problem with their system apparently while processing the payment; sometimes the above image shows and sometimes it says “thank you for your purchase” and nothing happens. Sometimes my card is debited wrongfully and then refunded within an hour; debited and I have to contact them or not debited even though it says thank you for your purchase and no renewal at all.
Avast Premium Security subscription renewed on Oct 19, and credit card payment processed.
However, the expiration date has not been updated and the renewal Purchase does not appear when logged into my account.
Avast Customer Care says to wait 24 hours, (still not fixed).
Follow-up request, they say in 24-48 hrs, (still not fixed).
Follow-up request, they say issue has been escalated and will be fixed in 3-5 days, (still not fixed).
It’s been three weeks since I paid to renew, but Expiration date still not updated.
Since Avast Customer Care agents (in India) are unable to help, and since Avast Customer Care does not respond to email follow-up requests for assistance, is there a way to contact someone at Avast (who is in the United States)?
Hi, I’m sorry to hear about this experience. There are various potential culprit of this issue (issues with payment provider authentication, network-related delays etc…).
If possible, can you try a different mode of payment? If the problem persists, can you try renewing again in 24 hours?
If the problem still persists, I recommend getting in touch with our support by following the steps below?
