Failure to start.

Having noticed I wasn’t getting the ‘virus update’ messages I tried to re-activate Avast. The error message I am getting is ‘the application has failed to start because its side-by-side configuration is incorrect’. I have uninstalled and re-installed and continue to get the same error.

I have the Commodo fire wall on my machine, but disabling that doesn’t make any difference.

Help, please.

Do you have/had any other av installed?
If so, which one.

If not,

  • Remove avast
  • Reboot
  • Run the UNINSTALLER
  • Reboot
  • Install avast (choose yes if it asks to run a bootscan)

Let us know if this solved it.