hi. i am using avast 4.7 home edition, and i am getting a false alarm on the following file in the game “granny in paradise”. the file is “granny_download_r1a.exe”. this appears to be a file that is specific to the version of the game from real networks “real arcade”. we called real networks tech support and they told us it was a false alarm, and this was confirmed when i submitted the file to Virus Total, and avast was the only scanner to come up as saying this file was infected.
hopefully updated definitions will be released soon, so that this false alarm can be fixed. i love avast home and would absolutely hate to switch because of a false alarm.
any info on this is much appreciated. thank’s in advance for any help on this matter.
here is the virus total information. i am using the most recent virus definitions for avast, dated 11-15-06.
Complete scanning result of “granny_download_r1a.exe”, received in VirusTotal at 11.16.2006, 01:43:38 (CET).
Antivirus Version Update Result
AntiVir 7.2.0.39 11.15.2006 no virus found
Authentium 4.93.8 11.15.2006 no virus found Avast 4.7.892.0 11.15.2006 Win32:Adloader-AZ
AVG 386 11.15.2006 no virus found
BitDefender 7.2 11.16.2006 no virus found
CAT-QuickHeal 8.00 11.15.2006 no virus found
ClamAV devel-20060426 11.16.2006 no virus found
DrWeb 4.33 11.15.2006 no virus found
eTrust-InoculateIT 23.73.56 11.15.2006 no virus found
eTrust-Vet 30.3.3194 11.15.2006 no virus found
Ewido 4.0 11.15.2006 no virus found
Fortinet 2.82.0.0 11.15.2006 no virus found
F-Prot 3.16f 11.15.2006 no virus found
F-Prot4 4.2.1.29 11.14.2006 no virus found
Ikarus 0.2.65.0 11.15.2006 no virus found
Kaspersky 4.0.2.24 11.16.2006 no virus found
McAfee 4896 11.15.2006 no virus found
Microsoft 1.1609 11.16.2006 no virus found
NOD32v2 1868 11.15.2006 no virus found
Norman 5.80.02 11.15.2006 no virus found
Panda 9.0.0.4 11.15.2006 no virus found
Prevx1 V2 11.16.2006 no virus found
Sophos 4.11.0 11.15.2006 no virus found
TheHacker 6.0.1.119 11.15.2006 no virus found
UNA 1.83 11.15.2006 no virus found
VBA32 3.11.1 11.15.2006 no virus found
VirusBuster 4.3.15:9 11.15.2006 no virus found
Aditional Information
File size: 954973 bytes
MD5: 1403caa4e8e063af8b3043cfe2b2ce92
SHA1: 94c7537c2348f5339c4458427f490a3ce55bc02f
Are you going to move just because of one false alarm? :
You don’t have to. Just add it to the Exclusion lists:
For the Standard Shield provider (on-access scanning):
Left click the ‘a’ blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button…
For the other providers (on-demmand scanning):
Right click the ‘a’ blue icon, click Program Settings.
Go to Exclusions tab and click on Add button…
You can use wildcards like * and ?.
But be carefull, you should ‘exclude’ that many files that let your system in danger.
thank you tech. i followed your instructions and added the file to the exclusion lists in on-demand scanning and on-access scanning. hopefully a new database update will be released that will fix the false alarm. how long does it usually take to fix a false alarm?
i’m hoping they will correct it soon. aside from this one little glitch, avast home has proven to be superior to any other antivirus solution i have tried.
i have not yet heard back from tech support, but they now have the file in question, so i am hopeful they are working on updated virus database files that will correct the problem.
