cruisecontrol49:
I read your post. I’m not a tech here, only someone that got great assistance in resolving an issue. Keep in mind, when you are ready, it is asked of you to start a new topic on your specific problem. A technician here can then assist you on your specific issue. Even though yours matched my issue, you may have other ones that differ.
I can speak to you only on behalf of the level of experience it took me to complete the tasks asked of me. They were simple computing tasks that I had learned early on. And even so, I took my time to make sure I did everything correctly. I’ve known a few people over the years who have been using a computer for many, many years and still did not know these simple skills. In no time, they catch on. You may already possess these skills.
All that is required is basic computer file management skills. It’s just all about opening “Windows Explorer”. And, that was really only to do verification of file downloads and a copy of a file. Also, one file I had to download from another computer, put on a USB flash drive and copy it to the infected computer. That was because the malware did not like my browser going to the site where it could download a potential fix. It did not like Farber and kept me from opening it on the infected computer. That was a simple task to work around. Only took an extra few minutes. So, I only used simple computer file management skills and ran the programs I was asked.
I’m not sure of every level of difficulty, but mine was quite simple. If you read through my instructions, you can see the involvement on my end. Running a program or two downloaded from a link in the instruction. Some of those programs yield results in a text format. You’re then asked to attach those results in a reply. The technician working with you analyzes those and makes a savvy judgement on the next step for you to take. You may then be asked to run another program that will remedy something the technician finds suspect. Pretty easy. The programs are very robust and can do some very thorough rooting out of your issues.
Using Windows Explorer to manage files is as difficult as it ever got with me. Also, when you download, it’s a good idea to maintain control of all your downloads. You said you are using Firefox. In “Options”, at the “General” tab, if you already haven’t, choose “Always ask me where to save files.” It’s a good habit to get into for file management so every file isn’t always going into the “downloads” folder. Create categories with subcategories. Like “Computer” and then inside that “Cleaning Utilities”, etc.
If your not too familiar with Windows Explorer file management, there are plenty of instructions out there to get you proficient in that area in no time.
Good luck in getting this resolved.
