We have a false positive every time we try to view a web page from any fluidstream.it subdomains.
We get the error accessing to:
www.fluidstream.it
players.fluidstream.it
players1.fluidstream.it
We have checked them with www.urlvoid.com e virus total and they are reporting no problems.
Please, this is creating great problem to our company, users using Avast are not able to view our web pages.
And we have problem with the reputation of our company, we’re an affordable company and it’s not good for the customers to see that Avast is saying that our web sites are dangerous.
Please, could you check it and tell me why we are getting these false positive messages from your antivirus?
Please, it’s urgent…
Thanks for your help and regards
We have found in our database of already analyzed websites that there are 91 websites hosted in the same web server with IP address 213.186.33.169 and IP hostname full-cdn-01.cluster014.ovh.net. Remember that it is not good to have too many websites located in the same web server because if a website gets infected by malware, it can easily affect the online reputation of the IP address and also of all the other websites.
The ip 213.186.33.169 is owned by OVH and is hosted on a shared hosting plan.
I don’t know how many domains are hosted on their servers, it’s an OVH problem.
The only thing that I know is that our domain is not infected by any malware and we’re not present in any blacklist.
Another point: player1.fluidstream.it is hosted on another server, another provider, on a dedicated vps and it is blocked by Avast.
So, please could you remove our fluidstream.it domains from your blacklist?
I think that Avast should block only spammers or infected domains and not all the domains hosted on a server where is present an infected domain.
Our domain is not related to any infected or spammer domains.
We’re having serious reputation damages with our customers.
I’ve just received an answer from Avast team, now they will check the issue with their technicians.
I don’t think it’s a ip address problem, because other domains hosted on the same ip are not blocked.
They are both ours.
They are only a dns record to our audio/video streaming servers, there is no infections (checked them with virus total).
The dns is not hijacked.
What do you see wrong on that domains?
Just that the names are suspicious and they pointed to a different IP than the rest of your subdomains - this usually points to a dns hijack. As this is not the case, I am unblocking your domain ;-)!
