My domain has been blocked by Avast, I have tried submitting the ‘false positive’ form but nothing yet. Is there a way to reach someone at Avast to resolve the issue quickly? I’m afraid this block is impacting my business. Any good advice on getting a domain unblocked?
Reported to Avast. ( Remember, it’s night time in Prague. )
Thanks, I did that earlier today via https://www.avast.com/false-positive-file-form.php - had no luck with the call center, do you know of any better methods of contacting them? Hopefully they will see my submission in their am.
The call centre as you are calling it, is handled by a 3rd party support provider and it is very limited and only covers problems related to avast installation/use, etc. I rather doubt that they would cover possible FPs, that needs to be handled by the virus labs team and the submissions using the false-positive-file-form would/should be picked up by them.
Now that it has been reported it should get a nudge.
Thanks for the feedback, much appreciated.
You’re welcome.
My issue was resolved last night, just wanted to swing in here and say thanks again for the folks that helped me out, I really do appreciate you guys taking the time to chime in and give me feedback and even alert Avast… Really cool of you!
Thank you for taking the time to report its resolution.