AVAST announced false positive yesterday with HPsysinfo.exe - detected as infected with Prorat-X [Trj]. I’ve already submitted this file to the virus team and restored the file.
Hopefully this should be sorted out with the new vdf.
Yea thanks. I got that virus it caught in the Virus Chest, whats should i do? Should i restore it because I cant open that file. What did they tell about this?
If you are getting a virus warning that you believe is a false positive, then if you can zip and password protect (‘virus’, will do) the suspect file and send it to virus @ avast.com (no spaces).
Give a brief outline of the problem, the fact that you believe it to be a (new or undetected virus) false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.
If it is indeed a false positive, add it to the exclusions lists and check scan it periodically using the ashQuick scan (right click scan), when it is no longer detected then remove it from the exclusions.
Also see (Mini Sticky) False Positives