False positive report Avast Pro/Home

Avast Free Antivirus / Premium Security
1

Hello,

We are the developers of a program for monitoring computer activity. Since 2X-th of September Avast became to identify our program as virus. But it isn’t a virus, it’s a legal program! Other anti-virus programs such as Kaspersky or NOD32 don’t identify our program as virus, only Avast. What should we do? How to solve this problem? Where should I address and what information I should give? Thank you.

Regards

2

Hello,
ways to report false positves are:

  1. Follow the link “Report as false positive…” from “avast! Warning” window, marked at the picture below.
  2. Send e-mail to virus@avast.com with “False positive” in subject and password protected attachement (to e-mail body write which password was used and link to this forum topic).
  3. Provide here link to download the program which we identified as virus.

Milos

3

Hello,

Thank you for answer. We have already done variant 1), but till no reaction …
Link to download a client part of program (the part of which Avast detected as virus): www.lanagent.ru/user28.rar
Thank you.

Regards

4

Hello,

We’d like to recieve any feedback on our message… Identification as Malware-gent is incorrect in our case.

5

Welcome to the forums, silvershield. :slight_smile:

May I ask, what is the name of your program?

6

This is also being detected by Microsoft Security Essentials as Backdoor:Win32/Delf.BN. This threat is classified as a Trojan - Backdoor

7

Edited :-[

8

Hello,
thank you for direct link to you program (LanAgent) – monitor of user activity (maybe reason of MSE detection). The detection will be fixed in next VPS update.

Milos

9

I’ve submitted this file to the Microsoft Malware Protection Center as a possible false positive.

10

Microsoft has changed the way MSE detects this file, but it’s still detected.

11

MS changed detection from Backdoor:Win32/Delf.BN to MonitoringTool:Win32/LanAgent. It will be detected as PUP in Avast! 5.

Milos

12

Ok, thank you !
Regards