Avast is reporting false positive on my domain for a file that does not exist on my site directory structure.
I also have the request forbidden as a secondary measure via htaccess.
I have gotten no response from the Flash Positive tool to report problems, also not even from multiple users telling me they also have gotten no replies back.
something outside of my site is making calls to it but as I mentioned it does not exist and I also have it forbidden which can be seen here at the bottom. http://urlquery.net/report.php?id=1685608
Thanks for the reply. It is not something I would notice at a glance because they all appear to be green
MyWot score seems to be low for no justifiable reason aside from Child Safety. I can’t see how the other categories even apply.
It is my site where I post my personal art and games.
I would request a the WOT users to check the site however the Avast warning from the Barracuda rating I’m sure would cause them to vote it low.
And I have a hunch the Barracuda score factors in the on the WOT rating.
Thanks, this is the tool I mentioned in the third line of my first post that I, nor anyone who has reported the issue on my site, has gotten a reply from.
I had a typo of “Flash Positive” instead of “False Positive”
Do you happen to know what the average wait time for this is?
Hi it has been well over 24 hours since, myself and others have I tried the avast contact-forum, which was even before my first post on this forum.
Have gotten no response at all.
The form does not even send a confirmation e-mail or number or anything at all.
I have tried two different e-mails from hotmail and yahoo
an alternate solution would be appreciated, as it seems I am getting nowhere by using the contact form.
The image I posted showing the scans all green was hosted on my domain, which Avast still has on it’s hit list apparently…
I removed the image from my post which should hopefully clear up the issue here in this thread.
Mentioning Avast personal managing the contact form don’t usually reply raises several questions.
I’m curious in what way the person reporting the claim can confirm some action was taken if they do not reply. And why does the form have a required e-mail?
I had a thought recently that perhaps they do not work on weekends?
As for Barracuda, it temporarily makes the status of my website IP to neutral, or not “poor”, for 30 days while they review it. I have gotten no response yet from them either, on the sites it mentions it takes less then 12 hours, however it has been more then 30 hours so far.
Pondus mentioned URL:Mal can be from a blacklist, however Avast points out a very specific file when the message appears. I file that is not present on my website.
This URL:Mal issue happened recently this month, and that file has not existed on my site for several months now.
I can confirm on that. I access the website on a daily basis and exactly from night to day it started saying its infected… I was accessing normally at night, the other day, all of sudden, it started saying that it got problems. And i sent a false report from a week ago and got nothing yet too. I use Avast for years now, 5 years or more, and I access this website for more than 2 years and it never said anything. For 2 week i needed to disable avast so that i can talk and post on their forums. I have a lot of other anti-virus programs here and none of them find anything strange on my pc or the website…
We saw this problem a couple of times recently. You can block a particular IP, but with goodies and baddies on it, you have to discriminate as per domain.
With 6 domains there is less of a problem. With 14.700 sharing the same IP number blocking that IP you may have created a problem.