Good afternoon,

Could you please forward me the phone number you used to call our support and/or your email address? I can then find out exactly what went wrong here.
Please forward the details to: riley at avast dot com

Also, you mention you could not find a phone number to reach Avast; if you visit Avast dot com you should see a phone number appear right there on the home page; you can also select contacts and see a range of ways to contact us directly should you require it.

Many thanks,
Adam Riley