system
1
Hello,
We’re getting a false positive report from Avast when trying do download our commercial software package from our website (30MB setup exe file, uses NSIS installer):
hxtp://momentvideo.org/dist/Moment-13.09.19-win32-setup.exe
Users can’t download and install our software because of this. Any advice is welcome.
Regards,
Dmitry
Pondus
2
have you tested the file at www.virustotal.com
You can upload and report FP to avast here: http://www.avast.com/contact-form.php
you can also use mail
send to virus@avast.com in a password protected zip file
mail subject: False Positive
zip password: infected
or you can send files from avast chest
how to use the chest. http://www.avast.com/faq.php?article=AVKB21
system
3
Scanning the file with Avast after downloading doesn’t produce any warnings. The file is also clean according to VirusTotal.
False positive warning appears when users click “download” link on the website. It also appears when file’s URI is entered directly into browser’s address bar (tested in IE 10 and Chrome browsers).
Milos
4
Hello,
it will be fixed in next stream update.
Milos