system
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Okay so I did a reinstall of my OS via the HP factory thing that is in the hard drive. Upon reinstalling Avast, I did not encounter the false positive until trying to update the drivers to the most current ones (from 10/21/12). It is called IDT-Audio-IDT Codec High Definition Audio and it is obtained via Windows Update. Tried to update 3 times and Avast blocked it every time, then upon boot scan Avast detected the file again as the following:
C:\Windows\SoftwareDistribution\Download\67324882da6877795de9db9269486d91bc3967cb|>stacsv64.exe
To be safe I submitted it to Virus Total. The result was that out of the 47 scanners they used, only Avast detected it as a problem. I told the boot scan to ignore it.
Seems that in people who have the current update, Avast detects it as 3 false positives. In cases where the computer does not have the current update, Avast blocks it and then detects the file in boot scans.
So we first reported this problem on 10/17/13 and I still have not seen a real response from Avast, not even an “I’m working on it”. I’m really getting miffed here. Several people have submitted these and received no answer.
I also spent about two hours on the phone with Tech support and the guy, while polite, seemed to have no idea what a false positive even was. I understand that with every update there will be bugs but at this point there needs to be some kind of yay or nay official response. They even closed my ticket without resolving anything.
I don’t know if they’re especially backed up or whatever but I’m really fed up. I reinstalled all the software on my computer just to ascertain what the problem is and it keeps coming back to Avast panicking over legit software.