false positive with my software since October last year

General Topics
1

Is there someone that can help me with a false positive Avast is bringing up with my software. I am loosing potential customers because of it. I will attach the code and build.bat file so you can see compile/link switches, etc. everything is there. it is a small Windows “service”. header files are also included. I am attaching it as a .jpg, but it is a .zip file. just rename it.

I reported this to Avast last year, and apparently they have not addressed the issue.

Any help would be greatly appreciated.

Mark

2

As what does avast detects it and at wat point ?

3

It reports a “Win32-GenMalicious-BJZ [trj]”

and people are unable to download my software.

4

https://virusscan.jotti.org/en-US/filescanjob/b6i0ywe57p
https://www.metascan-online.com/#!/results/file/0b54960ec4d64b1db718754e40566b01/extracted
https://www.virustotal.com/nb/file/e48692efe4e647090c3c4007cd56f28631aaa4fc975a69139983298b868f6ba2/analysis/1454962118/

post a screenshot of the detection popup

5

snapshot.png

6

this one is expanded and better.

7

Just a side note, even though I am snapshotting on Mac, the issue also exists with the Windows version of Avast.

8

the file detected in your screenshot is named sgpad.exe … the file you attached above is not, and the zip does not contain any sgpad.exe

upload the file you have problems with to www.virustotal.com if scanned before click rescan for a fresh result
post link to scan result here

9

here is the .jpg (.zip) with the sgpad.exe in it.

I will check that site again.

10

Here is virustotal.com screenshot

11

https://www.virustotal.com/en/file/9ca52059b4dfc9898cf3b19b2984bdb1bbb31bcf4743c2d26731ca02709554ea/analysis/1454964141/

12

send it to avast lab as possible false positive >> https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

13

I have added the file to our cleanset and disabled the detection, thanks for reporting it ;)!

14

Thank you so much.