system
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Thank you Polonus; I have an HP 5610 All in One so this makes sense.
However, the full scan later on picked up:
C:\System Volume Information_restore…A0227143.exe and
C:\WINDOWS\MEMORY.DMP identified as Win32:Trojan-Gen and Win32:Fake Alert+NF{Trj} respectively.
Then later on, IE shut down unexpectedly; the Blue Screen said Bad_Pool_Header, IE recovered, and then directed me to MS knowledge base that said I may have two antivirus software installed.
I do not have two antivirus installed.
I ran a full MBAM and a full SAS; nothing at all. Webroot log says it is corrupted and needs to be reinstalled; I uninstalled it, but will wait to reinstall.
Are you able to advise of further action? I’m older and without tech expertise; I’d appreciate any further advice you may have.
Thank you.