I am helping a cafe owner in town with his PC. He uses Powertill software. This has been developed by PowerPos.co.za (Power POS Systems). ALL the exe files are being sent to the virus chest. This means I am stuck!! Win32:Vitro and 1 is Win32:virtu-c.
Please help!
If it is virut then the best option would be a reformat
But sometime Dr Web can clean it to a state where you can back up data, but a reformat will still be required
Please download the following programmes to your desktop:
Install IMGBurn
[]Double click Dr Web
[]IMGBurn will open
[*]Burn the ISO to a cd
[]Reboot the infected computer with the CD in the drive
[]Ensure that the first boot device is CD - If you are not sure about that then see this page for instructions
[*]As loading starts, a dialogue window will prompt you to choose between the standard and safe modes.
http://i1224.photobucket.com/albums/ee362/Essexboy3/Dr%20Web%20shots/livecdbootscreen.gif
[*]Use arrow keys to select DrWeb-LiveCD (Default)
[*]When the system is loaded, check the disks or folders you want to scan, and click on ?Start?.
http://i1224.photobucket.com/albums/ee362/Essexboy3/Dr%20Web%20shots/livecdDriveselection.gif
[]The programme will now scan for and cure/delete any malware that it finds. Allow it to do so
[]Once completed reboot to normal windows
[*]No log is produced so once in normal windows run a fresh OTL scan and let me know if the problems persist