False positives

Avast Free Antivirus / Premium Security
1

Hello again - just run my first scan after coming over from AVG.

I run a multi-boot system, XP, Vista, & 7/64 - Avast identifies the Pagefile and hyberfil files as infected on 7/64 (not Vista) - and one other false positive that I have reported (Retrospect).

Whats the best way to advise Avast as the files are too big to be reported in the normal false positive report?

TIA

2

You can report it to: virus(at)avast.com

3

Many thanks, will give that a go.

Incidentally is there a way in Avast to skip files you either know are safe, or don’t want to scan?

4

you find exlusion settings in every shield and scan types

eksample…see screenshot #12 and #23
http://www.softpedia.com/progScreenshots/Avast-Home-Edition-Screenshot-6474.html

5

You’re welcome.

6

Thank you, I have had a go. May I assume that the realtime system files exclusion would be non-effective of the Win 7/64 system files while running XP, and vice versa? ((Multi-boot system). I guess that I can’t exclude these false-positives without excluding the whole partition? Am i right?

7

Did you remove AVG prior to installing avast? Did you use the removal tool created by the AV to remove remnants? 8)

8

You bet!! Ran both, and then checked again. Incidentally I am trialling MSE on win 7/64, maybe that has something to do with it?

9
Incidentally I am trialling MSE on win 7/64, maybe that has something to do with it?
never install more then one AV as this will give you a slower machine, mysterious windows errors, false positive detections

also run removal tool to clear any leftover files that may conflict. http://singularlabs.com/uninstallers/security-software/

10

Hi Pondus, In principle you’re right - but surely as XP and 7 aren’t running simultaneously (are on separate partitions), and therefore mse and avast are not active simultaneously, surely the golden rule of not having 2 AV’s loaded doesn’t apply?

The point here is that at present each AV scans all partitions (as was done with AVG), will see the files from the other OS’s & AV’s, but since only the active OS/AV matters, there should be no problem, in theory. I was just wondering why Avast picks up the pagefile and hiberfile for WIn 7 as infected?

I know I could ensure that Avast only scans the partitions that are relevant to it.