Family member upgraded my license without permission

themechman · 2017-04-07T20:16:30.000Z

So this morning I get an email in my mail box thanking me for my upgrade to Premier. Come to find out my grandfather paid for the whole thing and managed to erase a good portion of my info from the system. To top this off, he used his paypal account.

I have been desperately trying to get a hold of someone in billing to fix this mess. I have already spoken with Digital River to refund the money back to my grandfather.

Originally I had 5 Pro licenses, now I have only a SINGLE Premier license. I just want everything put back please.

I have opened a ticket but still not received any response.

In the future, PLEASE challenge for a password before permitting access to billing information.

DavidR · 2017-04-07T20:25:41.000Z

Support tickets can take around 5 working days, how long ago did you submit the ticket ?

What is your support ticket ID number ?

themechman · 2017-04-09T03:29:19.000Z

It was submitted the 6th.

I contacted digital river to get a refund back to my grandfather. Now it’s telling me all of my PC’s are blacklisted!

This is an absolute mess now. This could have been resolved with a phone call!

themechman · 2017-04-17T01:30:38.000Z

Well, it seems nobody’s interested in fixing this…

Ticket number #775468

bob3160 · 2017-04-17T11:56:05.000Z

themechman post:4:

Well, it seems nobody’s interested in fixing this…

Ticket number #775468

Reported to Avast.

themechman · 2017-04-17T12:11:56.000Z

Umm… Thanks? Like reported unresolved or reported forum violation?

bob3160 · 2017-04-17T12:15:25.000Z

themechman post:6:

Umm… Thanks? Like reported unresolved or reported forum violation?

Like, reported your plight in getting this solved.

themechman · 2017-04-17T12:22:30.000Z

Thank you very much!

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