Faux positif sur programme ZHPDiag.exe _ Positive false on program ZHPDiag.exe

Avast Free Antivirus / Premium Security
1

Je ne peux exécuter le programme ZHPDiag.exe (site http://www.nicolascoolman.fr), logiciel de diagnostic système : c’est un faux positif.
Et bien évidemment, Avast met le programme en quarantaine! J’ai donc dû ajouter une exclusion dans Avast, encore une fois.
C’est le deuxième problème similaire en quelques jours(voir problème avec ZedTV.exe le 25 Février)! Si ça continue, je devrais me passer d’Avast…

I cannot execute program ZHPDiag.exe (see site http://www.nicolascoolman.fr), system diagnostic software: it is a positive false.
And of course Avast has put the program in quarantine! So I had to add an exclusion in Avast, once again.
It is the second similar problem in a few days (see problem with ZedTV.exe on February, 25th)! It it continues like this, I will have to not use Avast anymore…

2

Hello,
send us the detected file using https://support.avast.com/ → Avast Virus Lab

Thanks,
Milos

3

i dont read french … but seems they know avast detect it as there is posted a avast warning on the website

see here http://www.nicolascoolman.fr/download/zhpdiag/

not detected here so maybe a Win32:Evo-Gen [susp]
https://www.virustotal.com/en/file/397e6d7c13aff108cb97f7e5e8551e468db02b67207ceb8e1ebf9cd6a668bfa7/analysis/1425571700/

4

I have translated the french into english so it should be OK now…
The file cannot be attached to this message: it is limited to 1 Mb and does not allow exe file according to what is written!

I have seen the message on the developper Web site but this is not satisfactory as when using the ZHPDiag.exe programm I am still using internet and I need Avast running…
Of course I can exclude the file (this is what I did already) but this is not fully satisfactory either…

5
The file cannot be attached to this message: it is limited to 1 Mb and does not allow exe file according to what is written!
Use the link given above by Milos
6

I will attach the file: see next message in the Lab.

7
Of course I use the link passed my Milos; [b]which other one might I use [/b]?
you can use mail you can send files from avast chest (quarantine) and then there is another website link that i dont remember now .....
8

I am attaching the file: it is VERY long for a so tiny program…
I hope it has worked (no confirmation message)…

9

Is something happening to this program ZHPDiag ?

10

Hello,
if you sent us the file using the https://support.avast.com/ you should receive message when the ticket was processed. Maybe it has gone to your spam folder. Do you have your ticket ID?

Milos

11

No, I have never been given a ticket ID. This is why I am wondering if anybody is taking care of this case…

12

Hmmm, I think that your request did not arrived if you didn’t receive any confirmation with ticket ID.
Can you post exact link to download the detected file? Or upload it to our ftp://ftp.avast.com/incoming/ and post uploaded file name?

Milos

13

Sorry I do not understand what I should do…
I have attached the file to the message I posted on https://support.avast.com/ to the message I sent on: March 06, 2015, 09:11:32 AM.
What else should I do ? Should I resend the program once again ?

14

by the way link ftp://ftp.avast.com/incoming/ is unusable…

15

I’d like to see someone from Avast or an administrator take care of this post and let me know if anyone is taking care of this incident.
If not then I’ll never again inform Avast of my findings…

16

they already replyed several times … see posts by Milos above

17

If the ftp isn’t usable, this needs to be addressed by Avast. :slight_smile:

18

What do you mean, it works for me.