FBI Moneypak virus

Hello,

My sister has an ASUS laptop running Windows 7 that has been infected with the FBI Moneypak virus (I think that is the name of the virus). I found on another thread how to get into the command prompt and run FRST64.exe. After doing this, the computer appears to have booted into windows, but I am not sure if the virus is actually gone. I do not think the computer has a virus scanner on it, as the ISP has a virus scanner. I intend to load AVAST, as that is what I run on all my computers. I did not want to do anything until I was sure the computer is clear (as that is what the forum said to do!).

I am attaching the log and hope someone may be available to help,

Thank-You!

attach the requested logs (not copy and paste) http://forum.avast.com/index.php?topic=53253.0

run in order listed
AdwCleaner / Malwarebytes / OTL / aswMBR

when done removal experts will be notified and help you…

If you are able to get into windows could you run the OTL scan please

I finished running AdwCleaner, Malwarebytes, OTL, and aswMBR. I am attaching the logs. Midway through AdwCleaner, when computer rebooted, Windows auto updated…

here is the last one

No sign of moneypak there how is the computer behaving ?

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-1675525670-3863272314-763223371-1000\..\Toolbar\WebBrowser: (no name) - {0123B506-0AD9-43AA-B0CF-916C122AD4C5} - No CLSID value found.
O3 - HKU\S-1-5-21-1675525670-3863272314-763223371-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O4:64bit: - HKLM..\Run: [Setwallpaper] c:\programdata\SetWallpaper.cmd File not found
O4 - HKU\S-1-5-21-1675525670-3863272314-763223371-1000..\Run: [Best Buy pc app] C:\Users\J\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms File not found
O4 - HKU\S-1-5-21-1675525670-3863272314-763223371-1000..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background File not found
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)


:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Good Evening!

We have not seen any problems with the computer since the horrible FBI screen went away. All appears to be running well.

I have run the scans as you requested and the logs are attached.

Thank you!

Looks clean now, any further problems ?

No problems! Thank you so much for your help!

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button

https://dl.dropbox.com/u/73555776/disc%20clean.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave: