Does anyone else seem that it is a bizarre business model to allow the Avast free customers to call for technical support, but paying enterprise customers are kicked to the side to web support only? We can’t even get product updates to something we pay for, in my case Avast Endpoint Protection Suite Plus. I have 300 licenses and the product has not had a single update since Windows 8.1 was released. Avast free is great for home use, but is not supported on Windows Server. When my Exchange server is broke due to AV problems, what do I tell the CIO? Support will call when they are ready. Sorry email is down for 4 hrs, a day, a week who knows? This is not a viable support model for enterprise customers running mission critical applications, either support us or refund our money so that we can go purchase proper products if Avast does not want to be the protection product in my datacenter!
I would like for this post to be seen by the CEO, or a manger that can make a difference. This is ridicules.
[b]Streaming, real-time virus database updates[/b]
Each virus signature comes to you in real-time via connection to the Avast Virus Lab cloud, rather than needing to wait for a traditional virus-database update. Your database will be continuously updated with latest definitions.
Does anyone else seem that it is a bizarre business model to allow the Avast free customers to call for technical support, but paying enterprise customers are kicked to the side to web support only?
Not true. Business users get/have gotten a email with support options listed including a phone number that they can call.
I have had similar problems with the Endpoint product as well. I have been struggling with updates for the best part of a month. There is a 24 x 7 877 number on the support page that when you call it they tell you that you only have email support… Extremely disappointing at best.
https://business.avast.com has a chat.
It seems that it is not 24/7 though.
Perhaps only during office hours.
877 ?
I guess that is a typo and that you mean +1-866-951-7679
That is for consumers, not for business support.
And it really sucks.
Besides, it is not even avast but a third company.
As I said, business customers have gotten a email (perhaps even a letter) with several support contact details in it.
I’ve seen many posts from people saying they are the IT person in the company.
But when I point them to the email they go like…
Eh, huh, email… ?
I never seen it, my boss arranged everything.
Next to contacting avast directly, there is also the option to contact a reseller/affiliate.
They can (or at least should be able to) give support for almost everything about the product.
so please don´t think we are kiddies, we now how to contact the support.
The support is really bad my last example avast has change the ticket system in the last 1-2 months and what there do is delete old ticket or maybe did not transfer to the new system. So i must contact the support to get a copy of my ticket history as html to now about my open ticket that is 8 months open and create a new one, and i have spend a lot of time in it!.
And why are the moderators are not active here in this forum ?!? And no new Information, no Beta Versions of EP, and so on.
And me 35 seats licence expire in Jan 2016, so when there is no new solution of EP i must change it to another solution.
bfox doesn't seem to know about the phone support for business.
but paying enterprise customers are kicked to the side to web support only?
Tickets are not deleted.
They just don’t show up in the new system yet.
This has already been explained by avast.
The moderators are active.
Misbehave and you will feel a boot from one of them ;D
Keep in mind that a moderator doesn’t have to be a avast employee.
There is a lot of new information.
Why would there be a beta version of EP ?
It is working fine.
Just the client systems running Windows 10 have a problem and as been said, the plan is to release a solution for that this month.
what is with phone support in other country’s like germany or europe ?
There is a lot of new information.
Why would there be a beta version of EP ?
It is working fine.
Just the client systems running Windows 10 have a problem and as been said, the plan is to release a solution for that this month.
Release this Month, hope it is so, so can turn the mail plugin to ON, what is cause for startup “hang” problems with win7/AD
Ok where i can find information to the EP Beta ?
What is with the SOA is it without Silverlight now ?
What ist the new EP Version number 9.000
New Functions ?
Agreed. Called the Consumer support line. They stated email is the only way to contact them with up to a 48 hour response - FOR BUSINESS CUSTOMERS.
Simply unacceptable.
They are making improvements, but not where they are needed, IMO.
.-)