After about a week, AIS is finally working flawlessly but avast still seems to autosandbox a process of c:\windows\SysWOW64\ctfmon.exe. I already ran full system scan with avast and mbam and no malware found. I just got through doing a fresh re-install and its still being sandboxed. I had also previously submitted to virustotal. Can someone let me know how i can remove this file or stop it from being sandboxed without causing issues.?
try this…
You can upload files and report issues to avast here : http://www.avast.com/contact-form.php (select subject according to Your case)
You can use mail
send to virus@avast.com in a password protected zip file
mail subject: False Positive / undetected sample (select subject according to your case)
zip password: infected
or you can send files from avast chest
how to use the chest. http://www.avast.com/faq.php?article=AVKB21
At the risk of stating the obvious, why don’t you just exclude the thing from DeepScreen so that it does not get sandboxed?