Firefox - additional tabs popping up

Viruses and worms
21

That sounds like they are in the user.js which my tools do not look at

So lets have a look see

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

[*]Double-click SystemLook.exe to run it.
[*]Copy the content of the following codebox into the main textfield:


:contents 
C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\Profiles\hpyocceq.default\user.js

[*]Click the Look button to start the scan.
[*]When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

22

here is the result I got, I think I had to have done something wrong with this result, but here it is

23
SystemLook 30.07.11 by jpshortstuff Log created at 10:42 on 06/07/2012 by Matt Administrator - Elevation successful WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== contents ==========

C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\Profiles\hpyocceq.default\user.j - Unable to open file.

-= EOF =-


For some reason the s was left off of the .Js

Could you re-run and ensure that the whole path is entered

24

Okay, fixed that issue, mistake on my part there. Here is the new report I got.

25

OK it’s not in there

So lets try this

At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options On the menu bar,
click on the Firefox menu and select Preferences…
At the top of the Firefox window, click on the Edit menu and select Preferences
At the top of the Firefox window, click on the Tools menu and select Options…
On the menu bar, click on the Firefox menu and select Preferences…
At the top of the Firefox window, click on the Edit menu and select Preferences…
Select the General panel.
In the Home Page text box, replace all pipes (|) with %7C
Click OK to close the Options window
Click Close to close the Preferences window
Close the Preferences window

26

This is where my noviceness will kick in, the homepage selected for Firefox to start from is hxxp://www.google.com/ig . Not sure what is meant by removing pipes in that address.

27

Tripped another Avast alert with one of the tabs that pop up, this time the site was hxxp://tergosales.com that tried to pop up but was caught by Avast.

28

The additional tabs continue to be a problem (just had this site pop up hxxp://visibleweb.com/creditscore/index101.php?src=mt&kw=.yahoo.com). Should I go all the way back to the beginning and reinstall all of the previous virus detection programs, just in case I may have missed something, or did something wrong to begin with. Just not sure what my next step should be.

29

And this is in Firefox only ?

Could you try IE to see if the same occurs

30

I have run IE some recently, haven’t had any problems with it, the tabs only seem to be occurring when using Firefox.

31

The easiest solution to this problem would be a full uninstall of Firefox and then reinstall, it is hiding there somewhere but I just cannot see it.

Do you know how to totally uninstall Firefox ?

http://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Also do this part Removing user data and settings

32

Uninstalled and then reinstalled Firefox last night, for now I haven’t had a single additional tab pop up, keeping my fingers crossed for another day or so just to be sure.

33

I just wish that I could have located the responsible addon that did this… Would make my job easier ;D

34

A couple of days now and no recurrence of the pop ups/unders that were coming up previously. Everything has been fine since uninstalling and reinstalling Firefox. Thanks for your help in getting me back and functional.

35

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK

http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg

[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

SPRING CLEAN

To manually create a new Restore Point

[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create

Now we can purge the infected ones

[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave: