1

Hi, I have seen a few posts on this - but I have not been able to find a workaround.

  • If I go to Settings / Passwords and under browser integration it says for Firefox “Extension not installed”.
  • I hit the install button it loads the plugin installer in Firefox, I allow it to run and then it tells me it has successfully installed.
  • Back on Avast screen it still says “Extension not installed” and there is no Passwords icon in Firefox browser.
  • If I look at my add ons screen in Firefox it says that passwords is installed though so really not sure what’s going on.
  • By way of a test I installed Chrome and the extension installed with no issues at all…any ideas?

Thanks,
Luke

2

Try the workaround: https://forum.avast.com/index.php?topic=204983.msg1406268#msg1406268

3

Hi thanks for your reply.

The workaround produces the same result - it says it has successfully installed onto my browser, but there is nothing there and Avast doesn’t recognise.

4

Do you have Chrome installed ?

5

Yeah, Chrome is installed and the app is working fine.

6

I have attached screenshots of the add-in section on Firefox and Avast screen.

7

If the Chrome workaround does not solve the problem, you could try this:

  • Uninstall Firefox (back up bookmarks first)
  • Reinstall a version of Firefox that Avast recognizes (version 52.0.1 is reported to work)
    https://ftp.mozilla.org/pub/firefox/releases/
  • Install Avast Passwords via the standard procedure (Privacy → Passwords)
  • Test to make sure it works
  • Update Firefox to the latest version