Hi, I just changed my parents’ computer from norton to avast. I purchased a 3 pc license, one for theirs, and one for mine, and one to have extra. When I got my parents’ computer up and running, it said that the firewall couldn’t start. I installed Avast premier on my PC, and have had no issues with it, at all. what should I do, I installed both programs the same.
did you remove Norton using norton removal tool?
have you tried a couple of reboots?
if still problems, try uninstall avast from ad/remove programs … on last popup box there will be a option to repair avast install
Thanks, i have tried a couple restarts, i will try rearing it. If that doesn’t work, ill get back to you.
if needed you find link to vendors removal instructions / tools here https://www.avast.com/en-us/faq.php?article=AVKB11#artTitle
I think I have it all removed now, and i have Avast repaired, and the computer is restarting, so ill see when it finishes. it takes a LONG time to restart though.
it takes a LONG time to restart though.do you wan us to check it?
to check what, the program?
the computer, for anything that should not be there … it is just running a program and attaching two diagnostic logs
No thanks, I’m a very tech savy and smart kid with this stuff. I know that there is alot of unwanted programs, but my parents do not want me getting started in that tonight. On the other hand, Avast is still refusing to start the firewall, after the restart, and after the repair.
Avast is still refusing to start the firewall, after the restart, and after the repair.OK ... the same diagnostic logs may help finding out why
See instrucions here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture Farbar Recovery Scan Tool run as instructed and attach the two diagnostic logs in next reply here
The only file that I got when it finished was this:
did you tic the additional.txt as the picture show? … lower right
I don’t think it was… let me re-run it, and ill sent you the other file.
Essexboy is notified, he is the log expert. If he dont reply in the next two hours then check back tomorrow
Here is the addition file.
I thank you very much for your help.
i am not a log expert, but to me there seems to be a ton of crap there … anyway essexboy will fix it 
wow… it is a very old computer, with windows vista so… it is a very likely possibility that there is tons of junk on there.
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Download the attached fixlist.txt to the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
OK I have just downloaded the fixlist to test it and the forum software has messed it up
Use my dropbox copy