firewall fails to start

Pondus · 2015-11-14T20:17:37.000Z

nicholasfd post:7:

to check what, the program?

the computer, for anything that should not be there … it is just running a program and attaching two diagnostic logs

system · 2015-11-14T20:22:43.000Z

No thanks, I’m a very tech savy and smart kid with this stuff. I know that there is alot of unwanted programs, but my parents do not want me getting started in that tonight. On the other hand, Avast is still refusing to start the firewall, after the restart, and after the repair.

Pondus · 2015-11-14T20:27:31.000Z

Avast is still refusing to start the firewall, after the restart, and after the repair.

OK ... the same diagnostic logs may help finding out why

See instrucions here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture Farbar Recovery Scan Tool run as instructed and attach the two diagnostic logs in next reply here

system · 2015-11-14T20:45:15.000Z

The only file that I got when it finished was this:

Pondus · 2015-11-14T20:47:13.000Z

nicholasfd post:11:

The only file that I got when it finished was this:

did you tic the additional.txt as the picture show? … lower right

system · 2015-11-14T20:48:33.000Z

I don’t think it was… let me re-run it, and ill sent you the other file.

Pondus · 2015-11-14T20:49:51.000Z

Essexboy is notified, he is the log expert. If he dont reply in the next two hours then check back tomorrow

system · 2015-11-14T20:51:45.000Z

Here is the addition file.

system · 2015-11-14T20:53:05.000Z

I thank you very much for your help.

Pondus · 2015-11-14T20:56:44.000Z

i am not a log expert, but to me there seems to be a ton of crap there … anyway essexboy will fix it

system · 2015-11-14T20:58:22.000Z

wow… it is a very old computer, with windows vista so… it is a very likely possibility that there is tons of junk on there.

essexboy · 2015-11-14T21:25:00.000Z

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Download the attached fixlist.txt to the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

essexboy · 2015-11-14T21:39:24.000Z

OK I have just downloaded the fixlist to test it and the forum software has messed it up

Use my dropbox copy

https://dl.dropboxusercontent.com/u/73555776/fixlist.txt

system · 2015-11-14T22:11:35.000Z

This is the file that opened. The text is too long to copy into here, so you can view it from this link.

https://www.dropbox.com/s/3jcl81af4qanxn1/ADWCleaner%20bootup%20log.docx?dl=0

essexboy · 2015-11-15T11:47:46.000Z

Hmm you posted Adwcleaner… Does the firewall now start ?

system · 2015-11-15T15:20:16.000Z

I do not believe the firewall starts. let me check

Eddy · 2015-11-15T15:25:45.000Z

Having Windows Defender and avast running at the same time is not a good idea.

system · 2015-11-15T15:26:27.000Z

ok, the firewall doesnt start, and let me try to disable windows defender

system · 2015-11-15T15:34:52.000Z

I just disabled windows defender, and there is still no luck. I also tried starting the Avast Firewall service manually, and there was nothing. It says that some services will start then stop if they are not being used by other services.

essexboy · 2015-11-15T16:14:45.000Z

Download Windows All In One Repair from Tweaking.com to your desktop
Install the programme

Reboot to safe mode with networking
Run Windows All In One
Select Step 2
Select open Pre-repairs scan then click scan
Let that complete
Save the results to a text file on your desktop

https://dl.dropboxusercontent.com/u/73555776/waioprescan.JPG

Next select Step 5 and back up the registry

https://dl.dropboxusercontent.com/u/73555776/waioregback.JPG

Open the Repairs tab

https://dl.dropboxusercontent.com/u/73555776/waioopenrep.JPG

Select the following repair numbers :

05,06,26,27

Set the system to reboot on completion
The press Start Repairs

https://dl.dropboxusercontent.com/u/73555776/waiorepair.JPG

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