firewall fails to start

system · 2015-11-14T19:45:04.000Z

Hi, I just changed my parents’ computer from norton to avast. I purchased a 3 pc license, one for theirs, and one for mine, and one to have extra. When I got my parents’ computer up and running, it said that the firewall couldn’t start. I installed Avast premier on my PC, and have had no issues with it, at all. what should I do, I installed both programs the same.

Pondus · 2015-11-14T19:54:32.000Z

did you remove Norton using norton removal tool?

have you tried a couple of reboots?

if still problems, try uninstall avast from ad/remove programs … on last popup box there will be a option to repair avast install

system · 2015-11-14T19:57:49.000Z

Thanks, i have tried a couple restarts, i will try rearing it. If that doesn’t work, ill get back to you.

Pondus · 2015-11-14T20:00:38.000Z

if needed you find link to vendors removal instructions / tools here https://www.avast.com/en-us/faq.php?article=AVKB11#artTitle

system · 2015-11-14T20:08:00.000Z

I think I have it all removed now, and i have Avast repaired, and the computer is restarting, so ill see when it finishes. it takes a LONG time to restart though.

Pondus · 2015-11-14T20:10:07.000Z

it takes a LONG time to restart though.

do you wan us to check it?

system · 2015-11-14T20:13:00.000Z

to check what, the program?

Pondus · 2015-11-14T20:17:37.000Z

nicholasfd post:7:

to check what, the program?

the computer, for anything that should not be there … it is just running a program and attaching two diagnostic logs

system · 2015-11-14T20:22:43.000Z

No thanks, I’m a very tech savy and smart kid with this stuff. I know that there is alot of unwanted programs, but my parents do not want me getting started in that tonight. On the other hand, Avast is still refusing to start the firewall, after the restart, and after the repair.

Pondus · 2015-11-14T20:27:31.000Z

Avast is still refusing to start the firewall, after the restart, and after the repair.

OK ... the same diagnostic logs may help finding out why

See instrucions here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture Farbar Recovery Scan Tool run as instructed and attach the two diagnostic logs in next reply here

system · 2015-11-14T20:45:15.000Z

The only file that I got when it finished was this:

Pondus · 2015-11-14T20:47:13.000Z

nicholasfd post:11:

The only file that I got when it finished was this:

did you tic the additional.txt as the picture show? … lower right

system · 2015-11-14T20:48:33.000Z

I don’t think it was… let me re-run it, and ill sent you the other file.

Pondus · 2015-11-14T20:49:51.000Z

Essexboy is notified, he is the log expert. If he dont reply in the next two hours then check back tomorrow

system · 2015-11-14T20:51:45.000Z

Here is the addition file.

system · 2015-11-14T20:53:05.000Z

I thank you very much for your help.

Pondus · 2015-11-14T20:56:44.000Z

i am not a log expert, but to me there seems to be a ton of crap there … anyway essexboy will fix it

system · 2015-11-14T20:58:22.000Z

wow… it is a very old computer, with windows vista so… it is a very likely possibility that there is tons of junk on there.

essexboy · 2015-11-14T21:25:00.000Z

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Download the attached fixlist.txt to the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

essexboy · 2015-11-14T21:39:24.000Z

OK I have just downloaded the fixlist to test it and the forum software has messed it up

Use my dropbox copy

https://dl.dropboxusercontent.com/u/73555776/fixlist.txt

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