firewall not on

system · 2006-12-10T14:04:32.000Z

security shot

system · 2006-12-10T14:06:34.000Z

user account-

Lisandro · 2006-12-10T14:28:50.000Z

Zeb, if you log as Tracy you’re the administrator.
So, there is a problem because WSC is not detecting ‘all’ the firewalls on your computer.
Did you install any in the past? Like Norton Internet Suite or McAfee Suites… or any other firewall, like ZoneAlarm?

system · 2006-12-10T14:32:35.000Z

the computer came with Norton antivirus, it expired once and i renewed,
dont remember if it was “internet suite” that i had.
but after that one expired,
I just went with the Avast

system · 2006-12-10T14:36:24.000Z

i just checked my installed programs,
there is no norton or any other firewalls or anti virus programs, except Avast

Lisandro · 2006-12-10T14:45:11.000Z

Zeb, please, follow this again:
http://forum.avast.com/index.php?topic=23457.msg193534#msg193534

system · 2006-12-10T14:55:56.000Z

I cant or dont know where to find c:\windows\system32\wbem\repository
when i searched in the start menu it said -
not an valid file

DavidR · 2006-12-10T15:07:30.000Z

Use windows explorer and navigate to that folder.
C:\ drive
Windows folder
System32 sub folder
Wbem sub folder
Repository.

system · 2006-12-10T15:17:11.000Z

okay thanks, i am the point where i need to reboot,
but before i do…i wanted to tell you I just remembered at one time i had symantec-it is not showing up in mt installed programs, but when i did a search for symantec in files, 15 things came up should i delete all these or not worry about them for now?
thanks so much for your help!!!

system · 2006-12-10T15:19:51.000Z

never mind that, when i click on them all,
my only option is to undo delete,
guess they sre already deleted.
i will reboot now.

system · 2006-12-10T15:35:43.000Z

darn!
rebooted twice and nothing has changed

Do i need to go back to services and restart the things i stopped?

system · 2006-12-10T15:40:58.000Z

i see they restarted all by themselves

Lisandro · 2006-12-10T18:31:28.000Z

zeb post:44:

but when i did a search for symantec in files, 15 things came up should i delete all these or not worry about them for now?

Remove NAV through Add/Remove programs from Control Panel. Boot. (if you have any Symantec product yet: LiveRegistration, LiveUpdate, etc.).
Use Symantec removal tool following the three steps defined in the SymNRT tool info or here.
Boot.
Install avast! Boot.
See what you get.

Full SymNRT info:

Download and save these three files to the Windows desktop:
a) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/MSIFIX.bat
b) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
c) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg
Run the three files that you just downloaded
a) On the Windows desktop, double-click the MSIFIX icon.
Click Run.
A black window may appear very briefly.
b) On the Windows desktop, double-click the SymNRT icon.
Click Run.
Click Next.
Click I accept the License Agreement, and click Next.
Type the letters and numbers that you see in the white box, and then click Next.
Click Yes or OK at each prompt.
You may need to click more than once. Your computer may be restarted for you more than once.
You may be asked to repeat some steps after the computer restarts.
c) On the Windows desktop, double-click the SYMMSICLEANUP icon.
Click Run, and then click Yes.
Click OK.
Boot.

system · 2006-12-10T22:21:40.000Z

Tech post:48:

Remove NAV through Add/Remove programs from Control Panel. Boot. (if you have any Symantec product yet: LiveRegistration, LiveUpdate, etc.).

Use Symantec removal tool following the three steps defined in the SymNRT tool info or here.

Boot.

Install avast! Boot.

See what you get.

where you wrote “install Avast” was i supposed to remove it first and then download it again?
if yes, is this before or after i run those 3 files?

Lisandro · 2006-12-11T00:29:44.000Z

zeb post:49:

where you wrote “install Avast” was i supposed to remove it first and then download it again?
if yes, is this before or after i run those 3 files?

Well, you don’t have to uninstall avast…
Remove Norton will work with or without avast. So you can run the three files now or whenever you want.
You can download a new avast setup file and install it, or just update your installation through the Internet (update program).

system · 2006-12-11T01:47:02.000Z

Well, i have done all the above and nothing has changed.

Lisandro · 2006-12-11T01:52:02.000Z

Let’s try the last resort…

Uninstall avast from Control Panel first
Boot
Use Avast Uninstall for complete uninstallation
Boot
Install again by this command on the folder you’ve donwload and save the install file: setupeng.exe /forceinstall
Where setupeng.exe is the name of the executable

system · 2006-12-11T21:11:44.000Z

Sorry if I missed this in previous posts…

Are you running XP home or professional?

Did you get this computer new or from a friend? I’m wondering if group policy was previously applied to the PC before you recieved it.

system · 2006-12-11T22:24:55.000Z

I tried the last resort and still nothing has changed.
I am running XP home.
I bought it new from Dell.
I seemed to notice the security balloon start popping up
when I first downloaded Avast,
I just assumed it was because of that and not worry about it.
but then i came here to check.

So now I am wondering if i should just download a firewall.
Is that complicated?
because I am not really computer smart.
THANK YOU all for your help!

system · 2006-12-12T19:34:41.000Z

Just bumping this up,
for any advice before i download a firewall. Thanks

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