FIREWALL not showing

BarbaraJean · 2015-05-31T08:44:03.000Z

I do hope someone can help me, when I go to scan and also check my settings, no firewall is showing up. I pay a good amount a year for protection from Avast, where do I find out about my firewall please.

Thank you

Barbara

Asyn · 2015-05-31T08:47:09.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

BarbaraJean · 2015-05-31T09:02:35.000Z

Thank you so much, will try that now.

Barbara

Eddy · 2015-05-31T09:04:56.000Z

Thought you had avast free/pro/premier…

Still happy with the “new” laptop ?
How are things going with the knee ?

Asyn · 2015-05-31T09:05:59.000Z

BarbaraJean post:3:

Thank you so much, will try that now.

Barbara

You’re welcome, report back.

BarbaraJean · 2015-05-31T09:39:21.000Z

Hi Asyn, no, that did not work… I will see if I can show you a screen shot.

I pay £34.00 a year for Avast

Hi Eddy, I will reply to your message soon. x

Asyn · 2015-05-31T09:42:26.000Z

Your screenshot shows Avast Free, which product did you pay for…??

BarbaraJean · 2015-05-31T09:46:31.000Z

HERE IS THE RECEIPT OF MY LAST PAYMENT TO aVAST

Your Avast subscription has successfully renewed

Dear Barbara England,

We’re glad to report that your subscription has successfully renewed and Avast will continue to protect you.

Auto-Renewal Order Summary

Product:
Avast Internet Security - 3 PC, 1 Year

Order ID:
14415451700

Price Charged:
Subtotal: £29.16
Tax: £5.83
Total: £34.99

Next Expiration Date:
13 February 2016

Asyn · 2015-05-31T09:47:22.000Z

Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

BarbaraJean · 2015-05-31T09:54:52.000Z

Thank you, I will do this shortly…my daughter has just arrived, will be about 30 minutes.

Barbara

Asyn · 2015-05-31T09:55:39.000Z

NP Barbara, awaiting your reply…

BarbaraJean · 2015-05-31T11:24:08.000Z

HELP ME PLEASE… I have downloaded avast again, followed your instructions, now it is asking for
activation code or licence file… how do I get that ?? I have looked all through my paperwork and cannot see any of that info.

Thank you

Asyn · 2015-05-31T11:25:55.000Z

→ https://www.avast.com/resend-license-paid.php

BarbaraJean · 2015-05-31T11:47:27.000Z

Oh, thank goodness that is all done and I am up and running again.

Thank you so much for your help, I really appreciate that, and so sorry for the delay. I have saved all the links, so hopefully all will be okay now… I wonder when they automaticly renew the subscription this happens ???

Many thanks again, your so kind :))

Now I must let my little poodle out in the garden. D

Big hugs

Barbara

Asyn · 2015-05-31T11:48:55.000Z

You’re welcome Barbara.

BarbaraJean · 2015-05-31T12:28:09.000Z

Thanks again Asyn, now I feel safe again :)) xx

Hope it is okay to send a quick reply to Eddy;

Eddy, fancy you rembering me and my new laptop and knee op…bless you… I had to send the Lenovo laptop back, (i got a full refund) it kept freezing on me, and my knee has been and is still so painful, never again !!! but I am back to work and healthy and happy in every other way…just me and my little poodle, Paris.

I hope to buy a new laptop soon, just waiting for the right one to grab me.

I hope your well, and again, thanks for remembering me.

((Hugs))

Barbara x

Asyn · 2015-05-31T12:31:29.000Z

BarbaraJean post:16:

Hope it is okay to send a quick reply to Eddy;

Sure, no problem.

Cheers

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