Firewall not working-new upgrade to A Int Sec from Free today

Avast Free Antivirus / Premium Security
1

Firewall not working
can’t use firefox or IExplorer

am in safe mode now

Vista home prem
windows defender firewall is ON

I installed Free today to try out
worked fine

(note I installed Avast free on top of Avira
I UNinstalled Avira after installing AVAST free

AVAST Free worked fine

then I Upgraded to Avast Int Security hours later
inserted the license
then the AVAST alerted there was no security due to Firewall

I have opened a support ticket but when can I get help??

remember I cannot use NORMAL MODE
SO URGENT

thank you

2

Which version of avast! are you using?

3

the latest Internet security

let me check

4

Internet Security 5.0

5

I would suggest to install the last version (pre-release) of avast to see if the problem solves… http://forum.avast.com/index.php?topic=68927.0

But if someone have a better solution, go for it.

6

thank you !!
do I wait for support ticket?

do I wait for another opinion?

do I UNINSTALL first the old version?

or install the new one on top of old?

7

You can install the last version over the old one.
See if your problem is solved and give a feedback.

8

Hello and Welcome:

Download the latest version of Avast (5.1.874) for the product you need and save it to your HDD:

Free AV: http://files.avast.com/files/beta/5.0.874/setup_av_free.exe
Pro AV: http://files.avast.com/files/beta/5.0.874/setup_av_pro.exe
Internet Security: http://files.avast.com/files/beta/5.0.874/setup_ais.exe

Then download the Avast Clean up Utility http://www.avast.com/uninstall-utility and save it to your hard drive where you can access it easily.
Please go to Start/Control Panel/Add and Remove Programs and choose Avast and click Remove and then Uninstall. Once the uninstall process is completed, Reboot your computer and when up and running, Reboot again into ‘Safe Mode’ and find the (aswClear v5) download you saved to your hard drive and run the Clean up tool. Make sure you first choose the version you want to cleanup and then run the tool from the scroll down choices, your computer will automatically reboot. Once up and running in Normal Mode, Install the latest version of Avast you saved to your hard drive and all should be fine. Please remember you need to choose the version in the Clean up tool that you have had installed on your system. If you have had both v.4 and v.5 installed, then you need to follow the ‘safe mode’ process twice; once for each version separately.
NOTE: Please run CCLeaner after you Reboot and before Clean install of Avast
This is Free and Safe Hard Drive Cleaner> http://www.piriform.com/

If you have any problems please feel free to let us know. :slight_smile:

9

delete

10

I am in SAFE MODE with networking

shall I install from Safe??

also

let me await your experts final consensus
seems there are differing opinions?

ps

Bleeping Computer recommended you!

11

Follow schimdthouse’s instructions, please.

12

ok I will
THANK YOU

13

…go back to normal mode to do everything.

14

thank you
I will do

15

SUCCESS!!!

thank you All!!

I need tutorial forum for how to use - example
do I search the web only in your sandbox or virtual modes each time??

if you could make one thing easier…
I will say the license thing is very confused
hard to find the actual code from the Download email
eventually thought to open with Notepad
when I re-installed it thought I was trial version still
even when setup used the code
I ended up inserting again but had to browse for the code in downloads

THANK YOU AGAIN FOR YOUR HELP
Karen from Toronto Ontario Canada

16

You are welcome.
What process did you finally decide upon that gave you success? And what version did you install?
Thank you :wink:

17

Schmidthouse,

I used your instructions
thank you they were very clear! :slight_smile:

18

oh forgot

success install with this version
Internet Security: http://files.avast.com/files/beta/5.0.874/

the previous version I UNinstalled was
iavs5x

19

I think you should tell people that the link says 5.0
but the version is the 5.1

( I read the link to your posts concerning the name differences

20

Yes, there is that discrepancy about the version number. This is a prerelease and will be fixed when the release version comes out in a short time.
And I’m glad the instructions worked well for you as most users I have offered these directions to have commented back that they work very well.
Thank you :wink: