Safe or normal mode is no difference to OTL 
Here it is. …and continued thanks for your help.
OK not a lot left there, lets now reset the network connections. After the reboot from this can you let me know what error if any you get when you try to connect
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
[2011/04/14 14:01:38 | 000,024,376 | ---- | M] (McAfee, Inc.) -- C:\Program Files\mozilla firefox\components\Scriptff.dll
O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No CLSID value found.
@Alternate Data Stream - 160 bytes -> C:\Users\Carolyn\Documents\Jacksonville Convention receipts p1.JPG:3or4kl4x13tuuug3Byamue2s4b
:Files
netsh winsock reset /c
ipconfig /flushdns /c
ipconfig /release /c
ipconfig /renew /c
netsh int ip reset c:\resetlog.txt /c
netsh advfirewall reset /c
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[]Let the program run unhindered, reboot the PC when it is done
[]Post the fix log that pops up on reboot.
Not good news, I think: OTL “stopped responding”. I got a Microsoft message that OTL has stopped working, and a prompt to close the program. I have not clicked to close program yet. The desktop looks blank, as you predicted. What now??
That may be MBAM blocking it… Is it stuck on killing processes at the bottom ?
If so rerun the OTL fix from safe mode where MBAM is not active
I don’t know. I see empty temp and reboot on the custom scan screen. should I go head and try again in safe mode?
Yes please
ok. So it seemed to be doing something for about 2 seconds. How do I know it’s done?
nvm…after a few minutes a blue line started running across the bottom…
Essexboy, I am beyond impressed and thankful. I am online.
My Avast says it updated. Should I take further precautions? I am replacing the computer very soon, so not interested in a big investment, but also don’t want to go thru this again! Do you think I had a virus or malware?
Could you now confirm that windows updates is working and you are happy with the performance. I believe it was a corruption within the DNS
Windows updated without any issues. The computer seems to be functioning well. Probably faster than it has in a while
OK lets clear my rubbish
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Delete minitoolbox from the desktop
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
https://dl.dropbox.com/u/73555776/disc%20clean.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe 
Ok. I will be away from my computer for a couple days…will do as instructed ASAP.
No problem