Firewall refuses to activate in suite

Avast Free Antivirus / Premium Security
1

Hello,

I am a technician posting on behalf of a client who purchased Avast Suite on his own for his home computer’s protection.

The install seems to be incomplete since the Avast firewall refuses to activate whether the Windows Firewall is active or not. Should I uninstall and reinstall Avast or will that invalidate the license that he has installed?

Thanks.

2

avast! pro dont have a firewall ::slight_smile: you need avast internet security.
ais got firewall and anti spam modules,which pro or free dont have
http://www.avast.com/pro-antivirus
http://www.avast.com/

3

Ok he must have the Suite then. It tries to activate the firewall but it can’t. Subject line edited for clarity.

4

Have any previous installed AV been fully removed ?
was a removal tool used to remove any leftovers ?
you can find one here http://uninstallers.blogspot.com/

5

You can first attempt a repair from the change option in the “uninstaller” menu, then reboot.If it still doesn’t work, the only way out is to uninstall AIS (the suite) completely using the normal unistaller, reboot, and re-install.

6

Thanks! Uninstalling and reinstalling worked!