On reboot let me know if the firewall now turns on

No the status window is the same

OK as the AVG firewall drivers have now been removed run a repair of Avast as before, if it still does not work could you run a fresh OTL scan please

Ihe repair did not work My windows antivirus is now turned off
I am running a quick OTL scan.
Can you tell me again how to show you this when it’s finished

I now have a windows security alert saying I have no virus protection

Hello Essexboy
Can you tell me what’s next

Essexboy Is this what you need ?
Error: Unable to interpret in the current context!
Error: Unable to interpret <%SYSTEMDRIVE%*.exe> in the current context!
Error: Unable to interpret <c:\program files (x86)\Google\Desktop> in the current context!
Error: Unable to interpret <c:\program files\Google\Desktop > in the current context!
Error: Unable to interpret <dir “%systemdrive%*” /S /A:L /C> in the current context!
Error: Unable to interpret in the current context!
Error: Unable to interpret <rpcss.dll> in the current context!
Error: Unable to interpret in the current context!

OTL by OldTimer - Version 3.2.69.0 log created on 04172014_063030

It appears that you pressed Run Fix as opposed to scan

Press the scan button and attach the generated log

Hello Essexboy I am running the scan now

Ok I think i’m with it now

Run this fix and after the reboot let me know how it is behaving

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Program Files\Baidu Security\PC Faster\3.7.0.0\PCFApiUtil.sys -- (PCFApiUtil)
DRV - [2013/09/03 18:59:02 | 000,047,456 | ---- | M] (Baidu, Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\Bhbase.sys -- (Bhbase)
O4 - HKCU..\Run: [MyCuteBuddy] "C:\Program Files\My Cute Buddy\myCuteBuddy.exe" "file:///C:/Program Files/My Cute Buddy/Content/Cute Kitty/piticho.buddy" /m /u File not found

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Ther is a new version of Premier released. Once you are done then download and install this version http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

Here is the result of the quick scan

If it is still not working then download and install the latest version as per my previous post then let me know the result

Still not working I am downloading now

I have done all youasked but no change

OK I will have a think about this. Is all OK apart from the firewall ?

Yes everything OK just no firewall
I am going to bed now can we resume tomorrow
Thanks for your help

OK gives me a little longer to have a think :slight_smile:

Could you go to Control Panel > Administrative Tools > Services
Right click Avast firewall and select properties
Select the dependencies tab
Are there any indicated problems there