system
13
You’re not talking to Avast when you call. They use a 3rd party. It used to be a company called iyogi. Eventually, after many complaints (including from me) about the company pushing unnecessary and expensive support contracts, they were dropped. Here’s an article explaining it:
http://krebsonsecurity.com/2012/03/avast-antivirus-drops-iyogi-support/
Now, it appears that they (Avast) are in bed with yet another 3rd party support company (or maybe it’s just iyogi reincarnated) doing exactly the same thing. Apparently, the lesson has not been learned.
But you should learn this lesson: Avast does not support their own product (by phone) - they farm it out. The do NOT answer their own phones. Don’t waste your time calling.