(FIXED) avast 5 cannot connet to the server for update!

Avast Free Antivirus / Premium Security
1

Hi there
Im using avast5 (Free edition) and my firewall was comodo’s free edition.
there was no problem till some days ago, when i wanted to update my virus database, i saw this message: “Cannot connect to the server”

i thought maybe my firewall (comodo) blocked it… then i changed my firewall to Ashampoo Free Firewall, but i still have this problem!

please help me…
thanks in advance

2

Set the avast Update settings to “No proxy” instead of “Auto detect” and test again.
As far I know, Comodo firewall is far superior of Ashampoo. It’s not a firewall fault, but, maybe, a firewall glitch.

3

A firewall glitch with two firewalls?..

4

now, i have only 1 firewall (ashampoo)

i did it… but nothing happened! the result is same (cannot connect to the server) :frowning: :frowning:

and yes… as u said, comodo is much better.
but i thought maybe comodo blocked my avast… that why i changed it. but it seems i was wrong!

thanks again guys

5

please help… i really need your helps :frowning: :frowning: :frowning: :frowning: :frowning: :frowning:

6

SmartGuy, delete all entries of avast into the firewall program settings.
Boot.
Allow them again after boot.
avast.setup need access.

Yes, if anyone is surprised, I use avast firewall (AIS). 8)

7

i did… i even turned my firewall completely off… but it cannot connect to the server!
i really dont know what should i have to do…

8

What do you see in settings - updates …??
Could you post a screenshot…?
asyn

9

Ooops, just saw you’re using Ashampoo…
If so, drop it…!
Or are you back to comodo…?
I’m a bit confused…
asyn

10

now, im just using Ashampoo… but i even turned it off! the result was same.
and here a screenshot of my settings.
http://www.jpeghoster.com/images/flgeiogl3ht8iu5ws52s.jpg

11

Try specifying how you connect to the internet, dial-up or always connected?

12

In case of Ashampoo, it’s not enough to turn it off. It still stays loaded and blocks access.

There’s a known bug in Ashampoo that prevents the popups from being displayed for services that don’t have the “Interact with desktop” flag set (such as the avast service).

13

I’m using ADSL…

before using ashampoo, i had this problem… that time i used Comodo’s free edition firewall… i thought maybe comodo blocked avast that why i changed it to ashampoo but the problem still exist

14

The first time might have been related to your settings. You changed those after switching to Ashampoo, so that might have fixed the original cause while Ashampoo creates new problem, same symptom.

15

Your settings are ok.
As said, drop Ashampoo, it’s buggy.
Either go back to comodo or use another free fw. (pctools, etc.)
asyn

16

Thank u all guys for your helps…
It seems Ashampoo was the problem. i changed it and now i have ZoneAlarm Free edition Firewall.
Thanks again for your really useful helps.

17

You’re welcome…!
asyn