*Fixed* *Maybe* *Hopefully* !!Nope, Not yet!!

Hi… My… Computers… Broken…

Okay, So I am playing a game or just looking up something or anything then my computer just comes to a halt and comes up with a blue screen. It works absolutely fine until about a few months later then it just crashes. I copied down the messages that appeared. (Not exactly, Just the parts you need to know)

The blue screen says

(Windows has detected and error or something) (Not like that just a summary)

Kernal_Data_Inpage_Error (This was different every time it broke, Like per Fix…)

(Another big message) Says A process or thread crucial to your system and been exited or terminated…

*** STOP: 0X0000007A (0xE7EEEB240, 0xC000000E, 0xBF880C3B, 0x3A23F860)

*** win32k.sys - Address BF880C3B base at BF800000, DateStamp 47e0e706

Beginning dump of physical Memory (Good, Bad? REALLY REALLY REALLY NOT GOOD?, HUH?)


One of the messages on startup is

Reboot and select proper boot device
or insert boot Media in selected drive and press a key


Another thing is

Error loading operating system (WHAHAHAHAHAHAH!!!) (This only happened once)


The other thing I get is

Initializing USB Controllers… Done
1015MB OK
USB Device(s): 4 Storage Devices
Auto Detecting Pri Slave… Atapi CDROM
Auto Detecting 3rd Master… IDE Hard Disk
Pri Slave: LITE-ON DVDRW LH-20A1P KLON
ULTRA DMA MODE-2
SATA1: ST32S0310AS 3.AAF
S.M.A.R.T. Capable but command Failed
Auto Detecting USB Mass storage Deives
Device #1: Generic USB SB Reader HiSpeed
Device #2: Generic USB CF Reader HiSpeed
Device #3: Generic USB SM Reader HiSpeed
Device #4: Generic USB MS Reader HiSpeed
04 USB Mass charge devices found and configured

Press DEL to run Setup, F11 to enter boot menu

F1 To Resume


That’s all that appeared fow now

The other message I got the last two times was

Disk read error
Press alt+Ctrl+Del to restart

The computer guy sounded as though that was a really bad thing… He said it in a shocked voice…


This just happens suddenly when I don’t even know it’s going to do it. It just crashes and won’t come back - It’s always around the same period.

I had started removing programs that I didn’t need to Try stop it when I found something called ‘Bonjour’ and ‘My Program 1.20’ which I had never installed.


On startup when I get to the desktop I keep getting this message which asks if I want to install the microsoft VM. I always click no but When I click yes it doesn’t do anything, If I press alt ctrl del and it installs something…? Anyway it just keeps appearing (I Might be wrong on this - I’ll check again)


I have had gotten a new hard drive, And a new mother board yet it still does it. It’s an MSI Motherboard.


Why is this, I just want my computer to work like every computer should yet mine just breaks after every fix…

Now, Whenever I perform and scan it just causes the message to appear and I have to reset it, I literally cannot scan anything with this happening or it crashes again.

I will try and get any information I can if You ask. Just make it really easy… PLEASE… Or then I can’t do it and then my computer and then it will be broken longer… :cry:

Oh and one time on startup it was scanning the drives for consistency which apparently did nothing and about 3 days before this happened I had to go somewhere for 2 days and It said Windows update so I installed then On friday and got back sunday and didn’t work right on Sunday Night and Monday…
[u][b][size=10pt][size=10pt]
########################################################################################################
Please Help#########################################################################################

Okay, Now A new thing came up

Windows cannot start because the following file is missing or corrupted

\windows\system32\config\system

I put in the window disk and repaired and are up to the part where it has a list of commands I need to put in but i don’t know what one to do ???
########################################################################################################
########################################################################################################[/size][/size][/b][/u]

Hi…

Considering your comment above, I would highly encourage you to take it to a qualified computer repair shop where you live. :-\

There could be any number of problems here. By any chance have you tested the memory?

http://www.memtest.org/#downiso

Choose the V 2.01 Precompiled bootable ISO in zip format and download it. Extract the file to your desktop and then copy (or burn) the image (file) to a CD or floppy disk. Then boot the system using the CD or disk. This should tell you if there are any problems. :slight_smile:

Also, please list the options you see from the Windows disk.

Please keep us posted.

Best Regards…

very good advice by ardvark take your system to a “qualified computer repairer”
I have a feeling it’s hardware related Bad RAM stick???
KERNEL_DATA_INPAGE_ERROR
This Stop message is usually caused by a bad block (sector) in a paging file, a virus, a disk controller error, or failing RAM. In rare cases, it is caused when nonpaged pool resources run out. It is also caused by defective hardware.

It’s been taken to the shop two times, even got a new motherboard but it still won’t work… It works for about 3 months then does the same thing

The options are

ATTRIB
BATCH
BOOTCFG
CD
CHDIR
CHKDSK
CLS
COPY
DEL
DELETE
SIR
DISABLE
DISKPART
ENABLE
EXT
EXPAND
FIXBOOT
FIXMBR
FORMAT
HELP
LIST
SVG
LOGON
MAP
MD
MDKIR
MORE
NET
RD
RUN
RENAME
RMDIR
SYSTEMROOT
TYPE

What about deleting windows then reinstalling it? How do I do that

Tednelly - The thing that is wrong is different every time, Not every crash - Every time after it’s fixed etc. But RAM stick? I have 0.99 Ram I think

Sigh… Disk read errors have now started. Is this just a virus or some glitch in the systems. I haven’t touched anything - No viruses were detected or anything

Husk it could be as simple as a bad or damaged stick of RAM.
Have you asked the Computer Tech to check the RAM and other Hardware. Installing a new Motherboard would not help solve the problem if there is some kind of hardware fault in, Hard Drive,CD ROM, IDE Cable, CPU cooling or RAM

Why did you replace the motherboard?

Seems very strange that it works for about 3 months then does the same thing.

have you been playing around inside your system or with the BIOS at all?
Hard Drive faults commonly cause Disk Read errors. If able, backing up your important data would be a good idea.

When It just started up then a message said Microsoft windows has recovered from a critical error. And now it hasn’t gone off. Time to scan why it does this

Why did you replace the motherboard?
- The computer guy did, he said that was the problem
Husk it could be as simple as a bad or damaged stick of RAM.
- Anyway to check that
Have you asked the Computer Tech to check the RAM and other Hardware. Installing a new Motherboard would not help solve the problem if there is some kink of hardware fault in, Hard Drive,CD ROM, IDE Cable, CPU cooling or RA
- I got a new harddrive before, Don't know what the others are, Cooling - Can dust affect that? Oh, I didn't ask
have you been playing around inside your system or with the BIOS at all?
- Nope, Don't know how, And I'm not touching that before I ask on here first.
Seems very strange that it works for about 3 months then does the same thing.
- Yeh, But why it stay fixed. Can a virus do this.
Hard Drive faults commonly cause Disk Read errors. If able, backing up your important data would be a good idea.
- So it keeps going faulty and.... How do I backup data, Just make copies of needed files?

Hi Husk…

Do they warranty their work and did they test all the components when they were in possession of the system? ???

Also, you might want to wait until the hardware is checked before (and if) you reinstall Windows. However, the OS may be corrupted and require a reinstall anyway. Is this Windows XP?

Best Regards…

Hi Husk…

Do they warranty their work and did they test all the components when they were in possession of the system? Huh - I just give them the computer, pick it up later when it’s supposedly fixed… and Then I take it back and it works, Then dies again. I think it may be fixed now

Also, you might want to wait until the hardware is checked before (and if) you reinstall Windows. However, the OS may be corrupted and require a reinstall anyway. Is this Windows XP? - I’m using XP it’s a iStar Precision type I think. No idea. Anyway - It’s fine now,

Best Regards…

Double Posted

Hi Husk…

I’m glad to hear you got it fixed but what was wrong with it? ???

Best Regards…

It had all these errors and crashes, Blue screens, Disk read errors, Error loading OS, And other stuff I had never seen before, Then It just turned on and it said it had recovered, Which it didn’t do that the last two times

Right, I was just wondering what the techs said when you picked your system back up, unless I didn’t understand your last post correctly. :slight_smile:

Best Regards…

This really looks like hardware failure of some kind, a hard disk drive ready to fall over or an overheating problem of some kind.
Very strange indeed, huge problems then all of a sudden zap! fixed, hum! something not right there Husk, please make sure to back up all of your important data.

All the best

I would have to agree with tednelly it does sound like an HDD issue based on your previous reply.

Whilst it is most certainly time to start looking at proactive action getting a new HDD rather than wait for one to go bang. But backing up anything you don’t want to lose is an absolute must right now.

There is some software that can test your HDD, but that may stress it and could possibly take it over the edge.

The program I use to diagnose and fix HDD problems is called SpinRite, It’s not cheap($89) but no person who repairs PC’s should be W/O it.

http://www.grc.com/sr/spinrite.htm

It went off again, It didn’t do it once yesterday, But off again this morning. I got the error report codes when it said it recovered (Reeaallly???) My mum said that she will take it to the shop again, She thinks this one is better, We took it back to the shop that we got it from the first time.

C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\WER927e.dir00\Mini100108-01.dmp
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\WER927e.dir00\sysdata.xml

BCCode : 7a BCP1 : C03DDB7C BCP2 : C0000185 BCP3 : F76DF078
BCP4 : 3E2DF860 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

and I sent it to microsoft and got this


Blue screen error caused by a device or driver

You received this message because a hardware device, its driver, or related software has caused a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.

Troubleshooting


The following troubleshooting steps might prevent the blue screen error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.

Step 1: Download and install the latest updates and device drivers for your computer

Use Windows Update to check for and install updates:
Go online to the Windows Update website:

Windows Update

Note
If Microsoft Update is installed, you’ll be taken to the Microsoft Update website.

Click Custom to check for available updates.

In the left pane, under Select by Type, click each of the following links to view all available updates:

High Priority

Software, Optional

Hardware, Optional

Select the updates you want, click Review and install updates, and then click Install Updates.

If you recently added a new hardware device to your computer, go online to the manufacturer’s website to see if a driver update is available.

If you recently added a new program to your computer, go online to the manufacturer’s website to see if an update is available.

Step 2: Remove any new hardware or software to isolate the cause of the blue screen

If you received the blue screen error after adding a new hardware device or program, and downloading updates didn’t solve the problem, try removing the device or program and restarting Windows. If removing the new device or program allows Windows to start without the error, contact the device or program’s manufacturer to get product updates or to learn about any known issues with the device or program.

Step 3: Scan your computer for viruses

Many blue screen errors can be caused by computer viruses or other types of malicious software.

If you have an antivirus program installed on your computer, make sure it is up to date with the latest antivirus definitions and perform a complete scan of your system. Check your antivirus product’s website for information on getting the latest updates.

If you do not have antivirus software installed on your computer, we recommend using a web-based scanner to check your computer for malware. Many of the top antivirus software providers offer this service free of charge on their websites.

To see a list of Microsoft and third-party providers of antispyware, anti-malware, and antivirus software, go online to the following website:

Security software: Downloads and trials

To see a list of antivirus software vendors, go online to the following Knowledge Base article:

List of antivirus software vendors

Tip
Consider scanning your computer using more than one web-based antivirus scanner, even if you have an antivirus program installed on your computer. This will help make sure that you are using the most up-to-date antivirus definitions and allows you to benefit from the different strengths of each antivirus software manufacturer. If you do run multiple antivirus products, make sure you run only one product at a time. Running multiple antivirus products simultaneously can produce incorrect results.

Step 4: Check your hard disk for errors

You can help solve some computer problems and improve the performance of your computer by making sure that your hard disk has no errors.

Click Start, and then click My Computer.

Right-click the hard disk drive that you want to check, and then click Properties.

Click the Tools tab, and then, under Error-checking, click Check Now.

To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.

To perform a thorough disk check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the hard disk itself, and it can take much longer to complete.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

Click Start.

Depending upon the size of your hard disk, this might take several minutes or longer. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Note
If you select Automatically fix file system errors for a disk that is in use (for example, the partition that contains Windows), you’ll be prompted to reschedule the disk check for the next time you restart your computer.

For more information, go online to read the following article:

How to perform disk error checking in Windows XP

Step 5: Restore your computer to an earlier state

If the blue screen error occurred after installing a system or program update, consider using the System Restore feature to remove the changes. System Restore uses “restore points” that have been saved on your computer to return your system to a point in time before the problem began. This won’t fix the problem, but it can make your computer work again.

Do one of the following:

If Windows doesn’t start:

Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.

Use your arrow keys to select Safe Mode with Command Prompt, and then press ENTER.

For more information about safe mode start up options, go online to read an article in the Microsoft Knowledge Base:

Click to read KB315222

If you are prompted to select a version of Windows, select the correct version, and then press ENTER.

Log on to the computer using the Administrator account or an account that has administrator credentials.

Type the following command at a command prompt, and then press ENTER:

[systemroot]\system32\restore\rstrui.exe

(Where [systemroot] is the drive and directory where your Windows system files are located – for example, “C:\Windows”)

Follow the instructions that appear on the screen to restore the computer to an earlier state.

Or, if Windows starts:

Log on to Windows using an administrator account.

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

On the Welcome to System Restore page, select Restore my computer to an earlier time, and then click Next.

On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. You might receive a message that lists configuration changes that System Restore will make. Review this list, and then click OK.

On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows configuration, and then restarts the computer.

Log on to the computer as an administrator.

When the System Restore Restoration Complete page appears, click OK.

Advanced troubleshooting

The following steps can help determine what is causing a blue screen error and provide additional options for solving the problem. Try the above troubleshooting steps first before trying these advanced troubleshooting steps.

This section is intended for advanced computer users, such as software developers and network administrators. If you are not comfortable with advanced troubleshooting procedures, we recommend that you perform these steps with someone who is.

Step 1: Start Windows in safe mode

Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.

Use your arrow keys to select Safe Mode, and then press ENTER.

For more information about safe mode start up options, go online to read an article in the Microsoft Knowledge Base:

Click to read KB315222

If you are prompted to select a version of Windows, select the correct version, and then press ENTER.

Step 2: Collect more information about your computer

To continue troubleshooting this problem, you will need to collect more information about your computer, and then use it to find more information online.

Use Event Viewer to find specific information about this problem

Event Viewer is an advanced tool that displays detailed information about significant events on your computer. It can be helpful when troubleshooting problems and errors with Windows and other programs.
Click Start, click Run, type EVENTVWR, and then click OK.

Click Application.

Click View, and then click Filter.

In the Event Source drop-down menu, click any one of the following: Save Dump, System Error, or Windows Error Reporting.

In the Event ID field, type 1001, and then click OK.

Review each event listed and write down the bugcheck code (for example, 0x000000D1 or 0x0000008E).

Go to the next step to search the Internet for a solution.

Perform an Internet search

Use the information you collected in the previous step to search the Internet for more help. If you find troubleshooting steps, make sure that they apply to your specific computer before you follow them.

Go online to search the Internet for specific bugcheck codes you found using Event Viewer. For example, search for “0x000000D1” or “0x0000008E”.
Go online to search the Internet for the driver name. For example, search for “portcls.sys”.
Go online to search the Internet using different combinations of text, such as “Blue Screen” or “Stop Error” along with the driver or device name. For example, you could search for “portcls.sys bluescreen”.
Step 3: Roll back or disable the problem driver

Start Device Manager. To do this, click Start, click Run, type devmgmt.msc, and then click OK.

Based on the driver and device information you obtained in Step 2 above, double-click the device that you have determined might be causing the problem.

If you think the problem was caused by a recent update of the driver, click the Driver tab, and then click the Roll Back Driver button. If the problem did not coincide with a recent updating of the driver, then click the Disable button instead.

Step 4: Determine whether a third-party program is causing the problem

Click Start, click Run, type msconfig, and then click OK.

Click the General tab, click Selective Startup, clear the Load startup items check box, and then select the Load System Services check box.

Click OK, and then restart the computer.

If Windows starts, go to Step 5. If Windows does not start, go to Step 7.

Step 5: Identify the conflicting program

Because of the number of programs that might be listed, we recommend that you use the following process of elimination:

Click Start, click Run, type msconfig, and then click OK.

Click the Startup tab.

Select approximately half of the listed items, and then click OK.

Restart the computer.

If Windows does not start, restart Windows in safe mode.

Repeat this process until you have identified the program that is causing the problem.

Once you determine that a specific program is causing the problem, we recommend that you remove it if you are not using it.

How do I uninstall a program?

Click Start, click Control Panel, and then click Add or Remove Programs.

Click Change or Remove Programs, click the program you want to remove, and then click Change/Remove or Remove.

Note
If the program that you want to uninstall is not listed, it might not have been written for this version of Windows. To uninstall the program, check the information that came with the program.

If you do not want to remove the program, contact the software manufacturer for a solution to the problem.

Step 6: Disable all third-party services

Disable all third-party services to find out whether the problem is being caused by one of them.

Warning
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.

Click Start, click Run, type msconfig, and then click OK.

Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.

Click Disable all to disable the listed third-party services.

Restart the computer and check to see if the problem has gone away. If it has, you know that one of the disabled third-party services is causing the problem. Go to step 7 to identify which service is causing the problem.

Step 7: Locate and disable the third-party service causing the problem

Warning
The following procedure describes how to turn off third-party services. Be careful not to disable Microsoft services, because doing so will turn off System Restore and cause you to lose all system restore points.

Because of the number of services that might be listed, we recommend that you use the following process of elimination:

Click Start, click Run, type msconfig, and then click OK.

Click the Services tab, and then click the Hide all Microsoft services check box to filter the list to third-party services only.

Disable approximately half the services on the list, and then click OK.

Restart the computer in normal mode.

If Windows starts, then the problem service is among those you disabled. Repeat the process of enabling services in msconfig and restarting Windows until you determine which one causes Windows to not start in normal mode (this is the service that is causing the problem).

If Windows does not start, then the problem service is among those you left enabled. Repeat the process of disabling services and restarting Windows until you determine which one causes Windows to start in normal mode (this is the service that is causing the problem).

If you have determined which service is causing the problem, we recommend that you disable it and contact the service’s manufacturer for information on how to solve the problem. Also, make sure you re-enable any of the other services you disabled for diagnostic purposes.

Site - http://wer.microsoft.com/responses/Response.aspx/10/en-au/5.1.2600.2.00010300.2.0?SGD=0d811318-3720-4505-b129-ffdf4955047d

The only one I know how to do is system restore, Scans don’t work right now

Marc, Thanks - But I won’t be buying anything, Mum doesn’t really like to buy stuff like that when She doesn’t know what it does or anything. So she won’t be getting it, I won’t need it anyway