Ahh thank you. Makes sense for it to be disabled i suppose but it never was previously.
Good to hear the fix is under way but more importantly why was no announcement made of the issue as so many paying users including me wasted hours of freaking out trying all different fixes for nothing when it would have taken one avast staff member 2 minutes to put a post out on here or an email to all users not very well handled with this one guys !
Thank you. Double-clicking the EMUpdater and rebooting did it. I so enjoy this product. Thank you for the support.
-scuzley
Upgrade from v12.1 and found this issue, then I double click on emergency update exe as suggested but without dialogue box or anything so I presume that it’s done? Then I reboot and the issue still there.
So I uninstall it with avast remover/uninstaller in safemode (Win7) and then install a fresh v12.2, just when the installation seems to be finished… I’ve got BSOD “MULTIPLE_IRP_COMPLETE_REQUESTS” so I uninstall it again in safemode, reboot to normal-mode and try to install and still got the same BSOD.
Back to v12.1 now and it works fine.
Do I have to wait for the next release version?
Stay using Avast or leave?
:o
I found myself with this error message today. I thought I had escaped it but alas. Manually running an update didn’t do anything. No response.
I ran EMupdate.exe but it didn’t give any indication it did something. Not very reassuring. Rebooted. Avast says it is protected now. Let’s hope it stays that way.
I just hope all other machines I have installed Avast on for family and friends will auto-update, because guiding them to the executable is going to be painful.
I have to ask: how poorly is the testing protocol at Avast? With all these problems…
Well I tried EMUpdate.exe also and all it does — with or without running as admin — is bring up the dialog box asking if I want to run it then nothing. Waited for 5 minutes and nothing appeared so maybe it is broken too.
I certainly hope this is fixed asap.
Also can the word [FIXED] get taken out of the subject, very misleading to come in and find 14 pages of still the problem
Your verification is very hard to read when you have poor eyesite and the listen doesn’t even woght
well the problem has been fixed so I wouldn’t suggest removing the tag from the post title.
my suggestion is to run the Avast uninstall utility https://www.avast.com/uninstall-utility and download the latest Offline installer https://www.avast.com/download-software for your avast version and install it fresh. This is how I did it and it worked no problem this way.
well I will try that yet again…I just did it this morning again thinking maybe but still with the issue. will let you all know tomorrow, um later today I guess
but if it was fixed since this morning it should work
Maybe it’s not clear enough that the Emergency Updater does NOT have a GUI or a visual interface. That’s why it has been advised to wait 5 min before rebooting, just to be sure. You’ll see nothing (unless you check task manager) but the updater is doing its job.
Emergency update is scheduled to run after reboot and twice a day, so everyone should have it installed already.
(you need to be connected to the internet)
If you see the ‘Unprotected’ message in the UI, it should be enough to reboot the computer.
If the message is still there, run the EMUpdate.exe and wait couple minutes (or check Task manager if the background process Avast! Emergency Update has finished) and reboot.
More details:
The only thing that this update won’t do is to reboot the machine. Since the root cause of this issue was in the communication between service and user interface, it couldn’t pop up the Reboot dialog. And rebooting the computer without user interaction could lead to data loss (and it would be quite unexpected)
AVAST is getting worse and worse with each and every “cool” new update!
Don’t update the software so often, we don’t want a new version every month, but a protection software that works and doesn’t force us to update or install components we don’t want.
@straightedge, as reported in other forum threads, this is a GUI (interface only) glitch that was already addressed by developers.
Protection was never shutdown and users were always protected.
Run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe (while connected to internet) and reboot.
I’m sorry, Asyn, but message boards do not qualify as the appropriate forum from which to conduct “official” company business.
Then why wasn’t this information conveyed- in a timely manner - to the hundreds of people who waited on hold for up to one and a half hours trying to resolve the issue?
Does no one who works for Avast know how to send out clarifications through this thing called E-mail? Or is that too much to expect from a software company?
Avast never worked with email notifications.
I think 230+ users is one reason.
Other, as a security company, I won’t use email as a way to contact users due to phishing.
And, after all, no security was compromised. Just that some of us, comprehensively, get worried about it.
Anyway, we cannot do other thing that acknowledge and solve the issue.
Thank you Lisandro for the information. It would have been great to have that info early on when we all wrote countless topics about this issue and in the fixed thread…thank you also for using SMF software since emails can be hidden from users and only admin have the ability to “see all”.
I will try the updater again, wait until I reboot and see what happens.
As for the actual .exe for Avast I did try it again, watched as everything came up on the desktop and in the taskbar (hidded ones) and saw where it came back normal then after a few seconds it got its red X again.
I have done some tech stuff before and it just doesn’t like its stuff to be “normal” (where is the fun in that) but since you all say that it is a glitch and it is really working then I will try not to worry much.
I can not do anything about it claiing it is not connected since I have tried doing all the “fixes” both with WIFI and Ethernet connection and it still says it is not connected.
I forgot to mention that with this board software you can choose to announce the articles about updates since only the one member will get it in their email without the addresses of the others…no worry of phishing.
How to get rid of Safeprice since I did not want it and with each consecutive try of re-installing it has not given me a choice to say NO
Running
C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
does not fix this issue for me, so I don’t see why this is being classed as ‘resolved’ I have also tried updating it from the settings menus. however it doe not show the current version or release date and states that a connection cannot be established
It is classed as resolved because it is.
It doesn’t work for you because there is a connection problem.
As has been explained, for the fix to work there must be a connection.
… and you also have to restart avastui.exe, preferably by reboot.
I have restarted my PC multiple times to no avail, and everything else seems to connect fine, just avast that it having an issue on my PC