Folders snatched and imprisoned in the chest - how do I get them out?

Avast Free Antivirus / Premium Security
1

That about says it all. I plugged a USB drive into my laptop, one I’ve plugged in there many times before and when I went to open a folder, it announced that it had detected a threat in the file and was therefore putting the whole thing in the chest. When I tried to declare this a “false positive” it asked me what the file was and who had published it. As it hadn’t told me what specific file was causing the trouble, I had no idea, and I’d lost the whole folder. This happened again to a second folder I tried to open, and they’ve now disappeared off of my USB drive. How do I get them back?

Many thanks,

Adam K

2

Before trying to get them back, it is better to check for malware first:
https://forum.avast.com/index.php?topic=53253.0

3

Download MCShield to your desktop and install
It will initially run a scan and show the result as a toaster by the system clock
Then in the control centre select scanner and tick unhide items on flash drives

https://dl.dropbox.com/u/73555776/mcshield%20unhide.JPG

Plug in the drive and McShield will start a scan

Then get the log which will be located under the logs tab on the main page

And post that

4

Hi,

Thanks for this. I downloaded and ran Malware without the USB drive in (assuming my folders were somewhere in the Avast chest on the laptop) and it came up blank, with nothing detected.

I then stuck the drive in, I’m afraid hadn’t started MCShield up first - it started scanning immediately, told me the drive was infected and scanned away. At the end it put up a log which said “traces of file replicators have been found!” and then worked its magic. I was worried it was locking all of these away, as a lot of the are irreplaceable (my USB drive is my backup) but once it was done, everything was okay and I could access it.

Except I still don’t know where the two missing folders are. Again, how can I access them?

MCShield insists it’s still running, so I’ll assume it’s swept everything, but…i want my folders back!

What do I do next?

Many thanks,

Adam K

5
What do I do next?
post MCShield log as instructed.....
6

Hi, sorry, I didn’t get notified of your reply. But, to be honest, I’m not sure what you meant by “Post MCShield”.

Anyway, Avast told me to do a complete re-boot which it checked along the way. It came up with two infected files - interestingly, only one of them was the one in the chest. then my SuperAntiSpyware software updated and ran a scan and after that it rebooted again and after that…it was all fine.

So, thank you for your help and patience. I will certainly be using MCShield and Malwarebytes Anti-Malware regularly from now on.

7

When you run McShield, it creates a log - open the McShield Interface and look in the Logs tab.

That is the log they want you to post/attach.